You should complete this form if you are experiencing financial difficulties due to the current coronavirus situation, and would like to arrange a mortgage payment holiday.

We’ll take a look at your request and come back to you over the next week to confirm when your mortgage payment holiday will start.

Our contact centres are extremely busy at the moment, so completing this form to request a mortgage payment holiday is the fastest way for it to be put in place for you.

Frequently asked questions

If you have any questions on requesting a payment holiday from your mortgage, take a look at our frequently asked questions below.

If you've already taken a three month payment holiday and would like to request a further extension - our separate online service will help you understand your options.

Depending on your circumstances, we may ask you to provide further details so we can support you, but we'll let you know before we ask for this information.

A mortgage payment holiday is a period when your lender gives you permission to miss your regular mortgage payments.

It’s important to remember that interest will continue to be charged during a payment holiday. Therefore, when your payment holiday ends, your overall mortgage balance and monthly payments are likely to increase.

If you are experiencing financial difficulties due to the current coronavirus situation, the Government has announced that Lenders will offer mortgage payment holidays for up to three months.

If you are a landlord and your tenant is experiencing financial difficulties due to the current situation, you can apply for a payment holiday for up to three months to offer support to your tenant during this time.

It’s important to remember that interest will continue to be charged during your payment holiday. At the end of your payment holiday we’ll recalculate your monthly payments – taking account of the interest added.

By spreading the cost of your payment holiday over the remaining term of your mortgage, the amount you will pay over the life of your loan will be more than it would have been had you not taken the payment holiday. The total amount you will repay to us could be higher than the amount stated in your Offer of Loan.

We will write to you towards the end of your payment holiday, at least two weeks before your next payment will be due. This letter will confirm your new balance and revised payment - taking account of the interest that has been added during your payment holiday.

If you would like to understand the options available to you when your coronavirus payment holiday come to an end, our separate online service will help you do this.

We may need to pause your request for additional borrowing if you have also applied for a payment holiday. We’ll be in touch if we need to do this.

Once your payment holiday has ended, you can apply for additional borrowing and your application will follow our usual process and criteria.

We will ensure that the payment holiday does not negatively impact your credit file.

We will be in touch once we review your request to confirm when your mortgage payment holiday will start. For most people, this will be their next regular monthly payment, but if this is close to the date that we review your request, your payment holiday may start the next month.

Already taken a three month payment holiday?

If you have already taken a three month payment holiday and would like to request a further extension please do not use this form as we will be unable to process your request. Instead our separate online service will help you understand your options.

Apply for a payment holiday

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