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Welcome to My Virgin Money


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Savings Online Service

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Forgotten your ID?
Are you trying to service a Virgin Money Stocks & Shares ISA or Unit Trust?
Did you buy your savings product after 1st January 2012?

If you have forgotten your customer ID, please check this on the email or welcome letter we sent when you first registered. If you can't find your customer ID, please contact us on 0345 608 1604 for assistance.

Did you buy your product from Northern Rock?

If you have forgotten your customer ID, please check this on the email or welcome letter we sent when you first registered. If you can't find your customer ID, please contact us on 0345 608 1604 for assistance.

We need your mobile number. Pretty please.

New regulation means we need your mobile number for you to sign in to your account. Is yours up to date?

Find out more about strong customer authentication

Stay safe and secure

It's important to keep an eye out for fraud and scams, especially during times of change. To keep yourself safe, please follow these five rules:

  1. Never disclose security details, such as your PIN or full banking password
  2. Don't assume an email, text or phone call is authentic
  3. Don't be rushed – a genuine organisation won't mind waiting
  4. Listen to your instincts – you know if something doesn't feel right
  5. Stay in control – don't panic and make a decision you'll regret

If you'd like to know more, visit our Staying Safe Online pages.

Protecting your money

As we are covered by the Financial Services Compensation Scheme, your eligible deposits with Virgin Money are covered up to £85,000 per person.

View the Financial Services Compensation Scheme