Personal Pension Online Service
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Important information
Our pensions online service will be unavailable between 6pm on Saturday 8 May and 12pm on Sunday 9 May for planned maintenance work to improve our service.
We are sorry for any inconvenience this may cause.
Need help signing in?
If you are a Northern Rock customer or have purchased a Virgin Money savings product through the Northern Rock website then you should have received a unique Customer ID.
If you're a Virgin Money customer who's been using our Online Service for some time now, this is where you enter your Internet ID. We've changed the name on the site to Customer ID but don't worry, it's still the same Internet ID you've been using.
If you use a username instead of an Internet ID please click the link username and you'll be taken to a page where you can confirm these details.
Important information
In November we moved customers who had chosen our Automatic Fund Selector (AFS) to Glidepath You can now see this change in your Online Service.
If you manage your own fund selections, the Virgin Money Pension Growth Fund 3 and the Virgin Money Pension Defensive Fund are now available for you to invest in, by calling us on 03456 102030. We’re here 8am - 9pm Monday to Friday and 9am - 6pm Saturday.
Good news
We've lowered our ongoing Annual Management Charge from 1.0% to 0.85% on the Bond, Gilt and UK Share Fund, Bond, Gilt, UK and Overseas Share Fund and Global Share Fund. This change happened on 31 December 2020.
Pensions update
Virgin Money Investments and Pensions is a joint venture between Virgin Money and Aberdeen Standard Investments.
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Stay safe and secure
Criminals use a wide range of methods to commit fraud and scams so to keep yourself safe follow these five rules –
- Never disclose security details, such as your PIN, full banking password or one time pass code to anyone even bank staff.
- Don't assume an email, text or phone call is authentic.
- Don't be rushed – a genuine organisation won't mind waiting.
- Listen to your instincts – you know if something doesn't feel right.
- Stay in control – don't panic and make a decision you'll regret.
Its all about taking time to -
- Stop: Taking a moment to stop and think before parting with your money or information could keep you safe.
- Challenge: Could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
- Protect: Contact your bank immediately if you think you’ve fallen for a scam and report it to Action Fraud.
If you'd like to know more, visit our Staying Safe Online pages.
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