Important information
Fraudsters are calling customers pretending to be from our fraud or payment teams. They’re providing fake reference numbers and asking customers to call them back on a number that they control, then directing them to a fake website or live chat to ‘reactivate’ their mobile banking. They’re asking for one-time passcodes or activation codes or to approve new device registration or payments in the mobile app. If you get a call that you are unsure about, hang up and call us directly asap.
Important information you might need
We've gathered all of the important information and useful forms you may require to help you to manage your account.
Useful downloadsTerms and Conditions
Making a withdrawal from a Notice Account
Interest rates, fees and charges
Everything you need to know about our interest rates, fees and charges, and information about changes to the base rate.
Find your interest rateBusiness Banking Tariff Guide
Base Rate changes
Stay safe and secure
Criminals use a wide range of methods to commit fraud and scams. So to keep yourself safe follow these five rules:
- Never disclose security details, such as your PIN, full banking password or one time pass code to anyone even bank staff.
- Don't assume an email, text or phone call is authentic.
- Don't be rushed - a genuine organisation won't mind waiting.
- Listen to your instincts - you know if something doesn't feel right.
- Stay in control - don't panic and make a decision you'll regret.
Criminals are experts at impersonating people, organisations and the police. Stop and think. It could protect you and your money.
- Stop: Taking a moment to stop and think before parting with your money or information could keep you safe.
- Challenge: Could it be fake? It's ok to reject, refuse or ignore any requests. Only criminals will try and rush or panic you.
- Protect: Contact your bank immediately if you think you've fallen for a scam and report it to Action Fraud.
If you'd like to know more, visit our fraud and security pages.
Got a question?
See the answers to the questions we get asked the most
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