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We'll be back soon

We’re not selling any new home insurance policies at the moment, but we’re hoping to be back later this year

Policies for existing customers will continue to renew, and your policy terms and conditions remain the same.

In the meantime, if you need cover, here’s a few ways to do it:

Fancy a chat?

Our team is here to answer your questions.

Existing customers

If you are an existing customer and need to make a claim on your home insurance policy, please contact:

Virgin Money Home Insurance Claims
RSA
Lynchwood Park
Peterborough
PE2 6GG

Telephone: 0800 197 1613

(open Monday to Friday, 8am to 8pm, Saturday, 9am to 4pm).

Please quote your policy number or claim reference number on all correspondence.

If you are an existing customer and you need to get in touch with the Home Emergency department, please call 0345 078 0046

Phone numberCall charges and information
03 numbersSame as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.
084 numbersMaximum of 7p per minute, plus your phone company's access charge.
087 numbersMaximum of 13p per minute, plus your phone company's access charge.
0800 numbersFree from UK landlines and personal mobile phones.

Popular questions about home insurance

Please call us to renew your home insurance policy on 0800 197 1612

You can submit a home insurance claim by calling 0800 197 1613.

We’re working with our suppliers to keep any disruption to our claims process to a minimum, however our repairers will keep you updated if there are any possible delays relating to your individual repair, such as a delay to sourcing parts or materials.

Documents can take up to 2 weeks to arrive by post from the date you purchased your policy.

Please email us at priority.mailbox@uk.rsagroup.com to let us know if you have not received your documents within this time.

View all frequently asked questions

Virgin Money Home Insurance is promoted by CYB Intermediaries Ltd, registered at Jubilee House, Gosforth, NE3 4PL (Company No: 04056283) who is authorised and regulated by the Financial Conduct Authority under Financial Services Register No. 305065 and administered and underwritten by Royal & Sun Alliance Insurance Ltd. (RSA) (Company No. 93792). RSA is registered in England & Wales at St Mark's Court, Chart Way, Horsham, West Sussex, RH12 1XL and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Financial Services Register No. 202323.