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Cover to protect the things you love
We'll be back soon
We’re not selling any new home insurance policies at the moment, but we’re hoping to be back later this year
Policies for existing customers will continue to renew, and your policy terms and conditions remain the same.
In the meantime, if you need cover, here’s a few ways to do it:
- Search home insurers’ websites online
- Use an online comparison site
- Get independent advice from a broker
Fancy a chat?
Our team is here to answer your questions.
If you are an existing customer and need to make a claim on your home insurance policy, please contact:
Virgin Money Home Insurance Claims
RSA
Lynchwood Park
Peterborough
PE2 6GG
Telephone: 0800 197 1613
(open Monday to Friday, 8am to 6pm, Saturday, 9am to 1pm).
Please quote your policy number or claim reference number on all correspondence.
If you are an existing customer and you need to get in touch with the Home Emergency department, please call 0345 078 0046
If you are an existing customer and you need to get legal advice, please contact the legal advice line on:
Telephone: 0330 100 6447
To make a legal claim, please write to:
Arc Legal Assistance Limited
The Gatehouse
Lodge Park
Lodge Lane
Colchester
CO4 5NE
| Phone number | Call charges and information |
|---|---|
| 03 numbers | Same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way. |
| 084 numbers | Maximum of 7p per minute, plus your phone company's access charge. |
| 087 numbers | Maximum of 13p per minute, plus your phone company's access charge. |
| 0800 numbers | Free from UK landlines and personal mobile phones. |
Popular questions about home insurance
Please call us to renew your home insurance policy on 0800 197 1612
You can submit a home insurance claim by calling 0800 197 1613.
We’re working with our suppliers to keep any disruption to our claims process to a minimum, however our repairers will keep you updated if there are any possible delays relating to your individual repair, such as a delay to sourcing parts or materials.
Documents can take up to 2 weeks to arrive by post from the date you purchased your policy.
Please email us at priority.mailbox@uk.rsagroup.com to let us know if you have not received your documents within this time.
If you would like Virgin Money’s new home insurance partner, Uinsure, to offer you a quote at your renewal date you don’t need to take any action as Uinsure will send out a quote at least 21 days before your renewal date.
If you have a question on your existing RSA home insurance policy please call RSA direct on 0800 197 1612.
If you wish more details on the new Virgin Money home insurance products and service these will be included in the pack that will be sent out at least 21 days before your current renewal date providing you have not opted out of having you information passed to Uinsure.