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How can we help you?

Virgin Money is for everyone. Here are just a few of the ways we can help.

Anything else?

Get in touch to request specific support or find out what support we can offer you.

How to get in touch

By email

Information sent by email may not be secure, so we’d suggest you don’t send any details of a personal or sensitive nature by email.


You can now let us know what support you need using our online form or live chat.

How to request support online

In Store

Find a Store near you

By phone

0800 028 8981

Opening times

Mortgages: Monday to Friday 8am to 6pm, Saturday 9am to 1pm.

Savings: Monday to Friday 8am to 6pm, Saturday 8am to 3pm, Sunday 10am to 1pm.

Credit cards: Monday to Saturday 8am to 8pm, Sunday 10am to 5pm.

Current accounts: Monday to Saturday 7am to 9pm, Sunday 10am to 5pm.

If you don't have one of these accounts, you can find contact info for your account type.

0800 numbers are free from UK landlines and personal mobile phones.
Calls may be recorded for training and quality purposes.

By post

Disability Awareness
Facilities Department
Virgin Money
Jubilee House
Newcastle upon Tyne