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Banking should be for everyone. If you or someone you know has a disability, we're here to help.

If you can't find what you're looking for below, please let us know by calling 0191 279 5300 or emailing disability.awareness@virginmoney.com

Help with reading online

If you need to change the colour, font style or size of the text, follow these links:

If you're using another browser not mentioned above, please check their "Help" facility to find out how to carry out similar actions.

Some browsers will let you use your own stylesheet in place of ours, along with a number of other accessibility tools.

Braille, large font and audio

We can provide the following options for all information on our products:

  • Large print
  • Braille (Universal English Braille, contracted or uncontracted)
  • Audio CD
  • Note gauges to help you to identify the value of banknotes by size
  • A range of reading aids, magnifiers and signature guides
  • Signature stamps
  • Magnifying sheets
  • Chequebook template
  • Banknote size gauge
  • Correspondence on coloured paper
  • Our colleagues are also happy to explain printed materials to you

For more information or a different format please contact our Disability Awareness Team and let us know your name, address, which product you're interested in and the format you'd like (e.g. braille).

Using our site with the help of screen readers

There are apps and software you can download that will read out the content of our website. Examples include:

  • JAWS
  • NVDA
  • Voiceover

Some of our pages still need to be updated to make them fully accessible but, we're on the case and will update these pages soon. If you have any trouble using our website with certain screen readers, we want to put that right. Please let us know by contacting our Disability Awareness Team.

Visiting our Stores

Tell us what you need from us before you visit and we'll book in an appointment. Find the contact details for your local store.

Extended or accompanied appointments:

We'll suggest a time slot based on the things you've asked to talk to us about. We'll allow extra time for transactions or applications. If you'd like to take more time, just let us know and we'll arrange a longer appointment.

You're welcome to bring a friend or family member with you.

Every branch welcomes guide dogs and assistance dogs.

Help with using Portable Document Files (PDFs)

Sometimes you'll find information on our website provided in a PDF format. You'll need to have Adobe Reader® on your computer to read these documents. If you don't have Adobe Reader, you can get it free from the Adobe website Link opens in a new window. To read PDFs with a screen reader you can link to the Access Adobe Link opens in a new window website which provides useful tools and resources.

Call us with Text Relay

Relay UK can help:

  • if you can't hear a voice on a telephone call
  • need time to hear everything the other person is saying
  • if the person on the other end has difficulty understanding what you're saying.

Find out more about Relay UK Link opens in a new window.

Visiting our Stores

All of our Stores and Lounges have a portable induction loop system for use at counters and interview points.

Let us know before you visit and we can offer extra support at an appointment, including:

  • Qualified sign language interpreter
  • Lip speaker
  • Note taker
  • Speech to text
  • Private rooms

We may also be able to provide British Sign Language information on DVD with subtitles.

Tell us what you need from us before you visit and we'll book in an appointment.

Find out more about Relay UK Link opens in a new window.

Extended or accompanied appointments

We'll suggest a time slot based on the things you've asked to talk to us about. We'll allow extra time for transactions or applications. If you'd like to take more time, just let us know and we'll arrange a longer appointment.

You're welcome to bring a friend or family member with you.

Help with using Portable Document Files (PDFs)

Sometimes you'll find information on our website provided in a PDF format. You'll need to have Adobe Reader® on your computer to read these documents. If you don't have Adobe Reader, you can get it free from the Adobe website Link opens in a new window. To read PDFs with a screen reader you can link to the Access Adobe Link opens in a new window website which provides useful tools and resources.

Help with Chip and PIN cards

We also offer chip and signature cards.

For more information please contact our Disability Awareness Team.

Help signing your name

We can also offer a stamp which reproduces your signature, and you can use this in our Stores and Lounges to verify your identity.

For more information please contact our Disability Awareness Team.

Using our ATMs

If you need money on the go, we can help. Wherever we can, our ATMs are installed at an accessible height for wheelchair users. If you experience difficulties accessing or using any of our ATMs, please ask a Store or Lounge colleague for help or a demonstration.

Using your voice instead of a keyboard and mouse

Your computer or device can be set up to use spoken words to control your browser and other software.

Search your settings for 'voice recognition', 'speech recognition' or 'dictation' options. Or for more advanced voice recognition software, try Dragon Naturally Speaking.

Some of our pages still need updating to make everything run smoothly, but we're on the case. If you find a page that doesn't work, please email our Disability Awareness Team and we'll do our best to fix it as soon as possible.

Visiting our Stores

We also try hard to make sure all of our Stores and Lounges are easily accessible for all customers. Most of our locations have wheelchair access and automatic door opening.

If you have any questions about the access facilities at your local Store or Lounge, please get in touch.

Tell us what you need from us before you visit and we'll book in an appointment.

Find out the contact details for your local store.

Extended or accompanied appointments

We'll suggest a time slot based on the things you've asked to talk to us about. We'll allow extra time for transactions or applications. If you'd like to take more time, just let us know and we'll arrange a longer appointment.

You're welcome to bring a friend or family member with you.

Help with using Portable Document Files (PDFs)

Sometimes you'll find information on our website provided in a PDF format. You'll need to have Adobe Reader® on your computer to read these documents. If you don't have Adobe Reader, you can get it free from the Adobe website Link opens in a new window. To read PDFs with a screen reader you can link to the Access Adobe Link opens in a new window website which provides useful tools and resources.

Help when you find it difficult to remember your PIN number

If using a chip and PIN card is a little tricky, we can offer a chip and signature card. For more information please contact our Disability Awareness Team.

Visiting our Stores

If you have any questions about the access facilities at your local Store or Lounge, please get in touch.

Tell us what you need from us before you visit and we'll book in an appointment.

Find the contact details for your local store.

Extended or accompanied appointments

We'll suggest a time slot based on the things you've asked to talk to us about. We'll allow extra time for transactions or applications. If you'd like to take more time, just let us know and we'll arrange a longer appointment.

You're welcome to bring a friend or family member with you.

Help with using Portable Document Files (PDFs)

Sometimes you'll find information on our website provided in a PDF format. You'll need to have Adobe Reader® on your computer to read these documents. If you don't have Adobe Reader, you can get it free from the Adobe website Link opens in a new window. To read PDFs with a screen reader you can link to the Access Adobe Link opens in a new window website which provides useful tools and resources.

Third Party Mandate, Power of Attorney and other services

If you need help using your bank account, giving someone your trust access could be the right move. Visit our help with day-to-day banking page to discover how.

If you haven't been able to find what you're looking for, you might find these other pages can help you manage your banking.

I need help with something technical

Technical help

I need some help to stay safe online

Staying safe online

I need help with day-to-day banking

Help with day-to-day banking

If you still can't find what you're looking for, please do let us know by contacting our Disability Awareness Team or visiting us in one of our Stores or Lounges.

Get in touch

Telephone: 0191 279 5300

Email: disability.awareness@virginmoney.com

Postal address:
Disability Awareness Team
Facilities Department
Virgin Money
Jubilee House
Newcastle upon Tyne
NE3 4PL