Say hi to Redi
Get 24/7 help with your credit card from our digital host
How to use RediExample conversations have steps removed and shortened sequences.
What is Redi?
Round the clock
No need to call us. No waiting around. Redi is available in-app 24/7 whenever you need support.
Expert
Get expert answers on a huge range of credit card queries. What’s more, Redi will soon be able to complete tasks and update your account for you.
Digital
Redi is your in-app digital host, trained to help you get things done and give you the right support. If Redi can’t help, your chat will continue with a friendly member of the Virgin Money team.
Instant
Get instant answers to your questions. Asking Redi is the fastest way to get help with your credit card.
Redi has your back
Redi answers your questions, updates your account and gets in touch with messages just for you. Redi helps with:
- Important messages
- Redi will message you in the app with updates about your account, for example if your card expires soon or if there’s news about a money or balance transfer.
- Day-to-day
- Ask Redi to update your personal details, change your address, order a new card, manage additional cardholders and much, much more.
- Money transfers and balance transfers
- Redi tells you how to sort a money or balance transfer. Ask about your latest offers and promotional rates.
- Managing your credit limit
- Want to change your credit limit? No problemo - Redi will help get this organised.
- Payments and transactions
- Redi is on hand to support you with setting up, amending and cancelling your Direct Debits in the app.
It’s easy peasy to use Redi
Got a query about your credit card? Here’s how to message Redi:
Tap the 'Have a question? Chat with us' banner
You'll find this on the Account summary screen when you login to the app.
Type your question
Keep your question short and sweet, e.g. 'How do I see my PIN?', 'How can I change my address?' or 'How do I increase my credit limit?'
Provide a bit more info
Redi may ask a couple of questions to understand your query. Then you'll get the right answer, right away!
The app is where it’s at
Find Redi in the Virgin Money Credit Card app.
Not got the app? Download it now and enjoy instant support that’s always available.
Link opens in a new windowiOS 14.7 or above
Link opens in a new windowAndroid 9 or above
Your questions answered
Redi is Virgin Money’s digital host, available 24/7 for Credit Card customers in the Virgin Money Credit Card app. Redi provides instant answers to questions about your credit card and helps with the day-to-day management of your account.
Redi helps with everything from managing your card, requesting a money or balance transfer, managing your credit limit, setting up payments and much more. You’ll also receive key updates from Redi, for example if your card is due to expire or if there’s an update about a money or balance transfer you’ve asked for.
Redi is available in the Virgin Money Credit Card app. Not got the app? Download it here Link opens in a new window.
To ask Redi a question, simply click the 'Have a question? Chat with us' banner on the Account summary screen in the app. You can also click the 'Let’s chat' bubble in the Contact Us section of the app.
Yes, all Redi chats are private and any information you share is safe and secure. Depending on what your query is about, Redi may ask you to share some personal data. A copy of your chat is stored for legal and training purposes.
Virgin Money takes your privacy seriously. Find out more in our Privacy Notice Link opens in a new window.
Redi gives you the right answer to lots of different credit card queries, from ordering a new card to managing payments. If Redi isn’t able to help, don’t worry – your chat will continue with a friendly member of the Virgin Money team, within working hours.