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Say hi to Redi

Get 24/7 help with your credit card from our digital host

How to use Redi

Example conversations have steps removed and shortened sequences.

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What is Redi?

Round the clock

No need to call us. No waiting around. Redi is available in-app 24/7 whenever you need support.

Expert

Get expert answers on a huge range of credit card queries. What’s more, Redi will soon be able to complete tasks and update your account for you.

Digital

Redi is your in-app digital host, trained to help you get things done and give you the right support. If Redi can’t help, your chat will continue with a friendly member of the Virgin Money team.

Instant

Get instant answers to your questions. Asking Redi is the fastest way to get help with your credit card.

Redi has your back

Redi answers your questions, updates your account and gets in touch with messages just for you. Redi helps with:

Important messages
Redi will message you in the app with updates about your account, for example if your card expires soon or if there’s news about a money or balance transfer.
Day-to-day
Ask Redi to update your personal details, change your address, order a new card, manage additional cardholders and much, much more.
Money transfers and balance transfers
Redi tells you how to sort a money or balance transfer. Ask about your latest offers and promotional rates.
Managing your credit limit
Want to change your credit limit? No problemo - Redi will help get this organised.
Payments and transactions
Redi is on hand to support you with setting up, amending and cancelling your Direct Debits in the app.
A woman smiling while using a smart phone

It’s easy peasy to use Redi

Got a query about your credit card? Here’s how to message Redi:

  1.  

    Tap the 'Have a question? Chat with us' banner

    You'll find this on the Account summary screen when you login to the app.

  2.  

    Type your question

    Keep your question short and sweet, e.g. 'How do I see my PIN?', 'How can I change my address?' or 'How do I increase my credit limit?'

  3.  

    Provide a bit more info

    Redi may ask a couple of questions to understand your query. Then you'll get the right answer, right away!

The app is where it’s at

Find Redi in the Virgin Money Credit Card app.

Not got the app? Download it now and enjoy instant support that’s always available.

iOS 10 or above

Android 5.0 or above

Your questions answered

Redi is Virgin Money’s digital host, available 24/7 for Credit Card customers in the Virgin Money Credit Card app. Redi provides instant answers to questions about your credit card and helps with the day-to-day management of your account.

Redi helps with everything from managing your card, requesting a money or balance transfer, managing your credit limit, setting up payments and much more. You’ll also receive key updates from Redi, for example if your card is due to expire or if there’s an update about a money or balance transfer you’ve asked for.

Redi is available in the Virgin Money Credit Card app. Not got the app? Download it here.

To ask Redi a question, simply click the 'Have a question? Chat with us' banner on the Account summary screen in the app. You can also click the 'Let’s chat' bubble in the Contact Us section of the app.

Yes, all Redi chats are private and any information you share is safe and secure. Depending on what your query is about, Redi may ask you to share some personal data. A copy of your chat is stored for legal and training purposes.

Virgin Money takes your privacy seriously. Find out more in our Privacy Notice.

Redi gives you the right answer to lots of different credit card queries, from ordering a new card to managing payments. If Redi isn’t able to help, don’t worry – your chat will continue with a friendly member of the Virgin Money team, within working hours.

Head to our help centre