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Online or on the phone, we're the digital bank that loves to chat. If you need us, get in touch.

I want to talk about an account or service

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Chat to us on social

Chat to our digital care team through Facebook Messenger or Twitter.

  • Never disclose any financial or private/personal information on social media.
  • Virgin Money will never ask for account information, passwords or PINs via social media.
  • We're not responsible for the privacy and security policies or practices of the various social networks, and you should review their policies.
  • If you tweet us, we'll send a reply which will appear publicly on our profile page. If we can’t answer your question there and then we’ll usually ask you to send us a direct message (DM) or an email with your contact information so we can contact you directly or investigate your question.
  • Our social media accounts are verified and show the appropriate ‘verified’ mark. Please check for this and ensure you’re only contacting a genuine Virgin Money account.