Mortgages Online Service

Stay safe and secure

Criminals use a wide range of methods to commit fraud and scams so to keep yourself safe follow these five rules –

1. Never disclose security details, such as your PIN, full banking password or one-time pass code to anyone - even bank staff.
2. Don't assume an email, text or phone call is authentic.
3. Don't be rushed – a genuine organisation won't mind waiting.
4. Listen to your instincts – you know if something doesn't feel right.
5. Stay in control – don't panic and make a decision you'll regret.

Its all about taking time to:

1. Stop: Taking a moment to stop and think before parting with your money or information could keep you safe.
2. Challenge: Could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
3. Protect: Contact your bank immediately if you think you’ve fallen for a scam and report it to Action Fraud.

If you'd like to know more, visit our fraud and security pages.