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What can we help you with?

A family managing their finances

Help with money worries

Find contact details and support services. And use search tools to quickly check if you're eligible for any benefits or grants.

Support with money worries

Financial abuse support

Gambling support

Benefits and grants search tools

Support is available remotely and in store

Support during difficult times

How to let us know when someone dies or give someone access to your account.

Let us know when someone dies

Power of attorney and third-party access info

A customer getting support in a Virgin Money store

Let us tailor your experience

How can we make banking easier for you?

Accessibility support

Online banking with Virgin Money

Experiencing technical issues?

If you're having online banking issues, let's try to fix them.

Solve technical issues

Leave us feedback

If there's something you think we could do better, or that you think we are doing really well, we would love to hear from you.

Leave us feedback

Make a complaint

Hands up, sometimes we get things wrong. If that happens, we'd really like to know so we can put things right and make improvements.

Make a complaint