Help and support

What can we help you with?

How to identify and report suspected fraud

Find contact details and support services. And let the Turn2Us benefits calculator figure out what you could be entitled to.

How to let us know when someone dies, speak to a Virgin Money Macmillan Guide or give someone access to your account.

How can we make banking easier for you?

If you're having online banking issues, let's try to fix them.

If there's something you think we could do better, or that you think we are doing really well, we would love to hear from you.

Hands up, sometimes we get things wrong. If that happens, we'd really like to know so we can put things right and make improvements.