General
You can contact the Private Direct support team:
- Email: private.admin.support@cybg.com
- Call: 0800 1456 456
You can book a meeting room at our Private Banking Facilities by calling us on 0800 1456 456.
You can contact the Private Direct support team:
- Email: private.admin.support@cybg.com
- Call: 0800 1456 456
You can apply to open a Private Savings Account by contacting your Private Manager.
You must currently hold a Private Current Account, Current Account Tracker, Flexible Repay Private or Rapid Repay Private to open a Private Savings Account.
Although, we’d be sorry to see you go, you can close your account at any time. You can switch your account to another provider in seven days with the Current Account Switch Service. There’s no charge to switch and you don’t need to give us any notice. Your Private Manager may contact you to discuss any other accounts or lending that you have.
You can contact your Private Manager or the Private Direct team on 0800 1456 456, 7am to 9pm Monday to Saturday and 10am to 5pm on Sundays.”
If you decide that Private Banking no longer meets your needs, you can find out more about our other accounts. There is no charge to change, and you will keep the same sort code and account number. Simply contact your Private Manager who'll talk through anything else you need to consider.
Email instructions
This service is for Private customers with an allocated Private Manager.
If you are a Private Banking customer you will be able to provide email instructions for all your current accounts that are relationship managed by a Private Manager (irrespective of whether it is a specific Private Current Account or Retail Current Account).
(We cannot accept email instructions in relation to Term Deposits / ISA’s / 40 Day Notice Accounts as the type of transactions covered would not be of any benefit on these types of accounts).
Please refer to the table below for the ‘low risk’ type of transactions being accepted:
| Type of task | Instruction |
|---|---|
| Action to be taken on account: | Amend statement frequency / issue date Cancel all Direct Debits Cancel all Standing Orders Cancel individual / multiple Direct Debit(s) Cancel individual / multiple Standing Order(s) Stop debit / credit card Cancelling a cheque Cancelling a cheque book |
| Request to be sent a form: | Setting up Automatic Funds Transfer between accounts in same name – Private Banking customers only Notice Account – Withdrawal Open new account (existing customer) |
| Request for information or item: This will be sent via post to your account address held on our systems | Copy of cheque Duplicate statement Interest certificate Interim statement List of Direct Debits List of Standing Orders Order new / replacement cheque book Order pay in book Order replacement debit / credit card Reactivate / change type - cheque book |
This will not be actioned and we would contact you advising that you require to re-submit the request via the normal channels i.e. post or telephone using Identification & Verification protocols.
Also, you may be able to perform the transaction yourself via online or mobile services.
No, this is in addition to the secure email service. This new service is for ‘low risk’ and non-sensitive instructions – refer to table above.
No, as these are ‘low risk’ type transactions which do not result in the flow of funds from a customer’s account. We will therefore accept 1 email from an authorised signatory for these transactions.
Yes, automated responses will be sent back confirming receipt of your email and that we will only contact you in the event of a query regarding the request.
We will never contact you via email to ask for your account number, or your telephone or internet banking passwords. If you receive that kind of request by email, please do not respond to it.
Yes, as long as the instructions on the email are for the accepted transaction types then you only have to send in one email.
In the first instance we will forward the instruction to the correct email address and contact you advising of the correct email address that you should be using.