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General

You can contact the Private Direct support team:

You can book a meeting room at our Private Banking Facilities by calling us on 0800 1456 456.

You can contact the Private Direct support team:

You can apply to open a Private Savings Account by contacting your Private Manager, or book a free callback at a time to suit you.

Arrange a callback

You must currently hold a Private Current Account, Current Account Tracker, Flexible Repay Private or Rapid Repay Private to open a Private Savings Account.

Email instructions

This service is for Private customers with an allocated Private Manager.

If you are a Private Banking customer you will be able to provide email instructions for all your current accounts that are relationship managed by a Private Manager (irrespective of whether it is a specific Private Current Account or Retail Current Account).

(We cannot accept email instructions in relation to Term Deposits / ISA’s / 40 Day Notice Accounts as the type of transactions covered would not be of any benefit on these types of accounts).

Please refer to the table below for the ‘low risk’ type of transactions being accepted:

Type of taskInstruction
Action to be taken on account:Amend statement frequency / issue date
Cancel all Direct Debits
Cancel all Standing Orders
Cancel individual / multiple Direct Debit(s)
Cancel individual / multiple Standing Order(s)
Stop debit / credit card
Cancelling a cheque
Cancelling a cheque book
Request to be sent a form:Setting up Automatic Funds Transfer between accounts in same name – Private Banking customers only
Notice Account – Withdrawal
Open new account (existing customer)
Request for information or item:

This will be sent via post to your account address held on our systems
Copy of cheque
Duplicate statement
Interest certificate
Interim statement
List of Direct Debits
List of Standing Orders
Order new / replacement cheque book
Order pay in book
Order replacement debit / credit card
Reactivate / change type - cheque book

This will not be actioned and we would contact you advising that you require to re-submit the request via the normal channels i.e. post or telephone using Identification & Verification protocols.

Also, you may be able to perform the transaction yourself via online or mobile services.

No, this is in addition to the secure email service. This new service is for ‘low risk’ and non-sensitive instructions – refer to table above.

No, as these are ‘low risk’ type transactions which do not result in the flow of funds from a customer’s account. We will therefore accept 1 email from an authorised signatory for these transactions.

Yes, automated responses will be sent back confirming receipt of your email and that we will only contact you in the event of a query regarding the request.

We will never contact you via email to ask for your account number, or your telephone or internet banking passwords. If you receive that kind of request by email, please do not respond to it.

Yes, as long as the instructions on the email are for the accepted transaction types then you only have to send in one email.

In the first instance we will forward the instruction to the correct email address and contact you advising of the correct email address that you should be using.

Changes to Private Banking from 1 February 2024

Private Account and Fee

From 1 February 2024 the fee will be £15. The new fee will be debited from your account in March 2024. That’s because you pay the fee for each month in the following month.

Virgin Money has taken the decision to withdraw the Worldwide Family Multi-Trip Travel Insurance and DragonPass Premier+ benefits to focus on the Relationship Management element of the proposition.

Your named Private Manager will still be on hand to help you with any of your complex financial needs and the Private Direct team will continue to support you with your day-to-day banking.

From 1 February 2024 the Worldwide Family Multi-Trip Travel Insurance and DragonPass Premier+ benefits will no longer be provided to Private Banking customers.

The monthly fee for maintaining the account will be changing to £15.

All other benefits will stay the same and you will continue to be supported by your Private Manager.

Please remember if you do close your account before 31 January 2024, you’ll lose access to these benefits on the date your account closes along with all other benefits included with the Private account.

We’ll make this change on the 1 February 2024 which means the new amount will be taken from your account at the end of March 2024 (as you pay the fee for each month in the following month).

Yes, your named Private Manager will continue to be on hand to help you with your complex financial needs and support you in achieving your financial goals. Our Private Direct team will also continue to support you with your day-to-day banking.

You’ll continue to benefit from preferential interest rates on your current account, linked savings and any overdraft in place, as well as access to other preferential rates such as our Private / Professional Mortgage range.

Please remember if you do close your Private Banking current account, you’ll lose access to these benefits.

Although, we’d be sorry to see you go, you can close your account at any time. You can switch your account to another provider in seven days with the Current Account Switch Service. There’s no charge to switch and you don’t need to give us any notice. Your Private Manager may contact you to discuss any other accounts or lending that you have.

If you do decide to close your Private Banking on or before the 31 January 2024 your Travel Insurance and/or DragonPass Premier + benefits will end on the date of account closure. This means you will no longer be able to make a Travel Insurance claim for any event that takes place after this date.

You can contact your Private Manager or the Private Direct team on 0800 1456 456, 7am to 9pm Monday to Saturday and 10am to 5pm on Sundays.

If you decide that Private Banking no longer meets your needs, you can find out more about our other accounts. There is no charge to change, and you will keep the same sort code and account number. Simply contact your Private Manager who'll talk through anything else you need to consider.

Yes, Virgin Money offers a Club M Account which has a £12.50 monthly fee for maintaining the account and provides Worldwide Family Multi-Trip Travel Insurance, UK Breakdown cover and Worldwide Family Mobile and Gadget Insurance.

Please be aware that the Club M Account Travel Insurance has different limits on benefits, an excess is payable and business cover is an optional upgrade when compared to the Private Travel Insurance cover.

Head to virginmoney.com/current-accounts to check this out.

Worldwide Family Multi-Trip Travel Insurance

We have removed the Worldwide Family Multi-Trip Travel Insurance provided by American International Group UK Limited (AIG UK) as a benefit from 1 February 2024. This includes any upgrades for trip extensions or medical cover that you may have arranged.

You or anyone else covered by this policy will no longer be covered or be able to make a claim for any trips that started on or after 1 February 2024 and you'll need to find alternative travel insurance. However, you can still make a cancellation claim for a trip you have booked which started on or after 1 February 2024 as long as the reason for the cancellation happened before 1 February 2024.

If your trip started on or before 31 January 2024 and continues past this date, you’re covered for the duration of your trip, up to the 31 days maximum or 45/62 days maximum if you’ve purchased the relevant trip upgrade.

AIG UK will contact you directly if you’re due a refund of any upgrade premiums you’ve paid for.

If your trip started before 1 February 2024 and continues beyond this date, you’re covered for your trip up to 31 days maximum. If you have purchased a trip upgrade, you’re covered up to 45/62 days maximum, depending on the length of the upgrade purchased.

If your trip started on or after 1 February 2024 you will not have any cover as part of your account, and you will need to find alternative travel insurance for the trip.

However, you will still be able to claim for cancellation if the reason for the cancellation arises before 1 February 2024.

From 1 February 2024 your upgrade cover will end unless your trip starts before midnight on 31 January 2024 and continues past that date. In this case you will be covered up to the 31 days maximum or 45/62 days maximum if you have purchased the relevant trip upgrade.

AIG will contact you if you are due to have any premium returned to you. If you wish to cancel your upgrade now, please contact AIG on 0330 123 3106 and they will action this request.

AIG will contact you from 1 February 2024 if you are due to have any premium returned to you.

If AIG do not contact you, you can contact AIG on 0330 123 3106 or email virginmoneytravel@aig.com

No, for any trips starting from 1 February 2024, you will need to find alternative travel insurance for the duration of your trip.

If your claim relates to an event that took place before 1 February 2024, your claim will not be affected and will continue to be processed by AIG.

Claims can be submitted by visiting: vmclaims.aig.com Link opens in a new window or calling 0330 123 3106.

You can only make a cancellation claim for a trip you have booked starting on or after 1 February 2024 as long as the reason for the cancellation happens before 1 February 2024.

Yes, Virgin Money provide annual multi trip and single trip travel insurance. It is administered by Hood Travel Limited, and the core elements are underwritten by ERGO Travel Insurance Services Ltd (ETI) on behalf of Great Lakes Insurance UK Ltd.

Details can be found here: Travel Insurance with Covid Cover