We’re discontinuing the Virgin Money Prepaid Mastercard and the Virgin Money Prepaid Travel Mastercard. From 30 September 2020, you won’t be able to top up your account, use your card to buy things or make cash withdrawals, but you’ll still be able to sign in above and check your balance.
You can claim your outstanding balance for six years from the card expiry date. To do this, email firstname.lastname@example.org and we’ll be in touch.
For any other queries please get in touch on the following numbers:
Virgin Money Prepaid Travel Card: 0207 118 2211
Virgin Money Prepaid Card: 0333 900 5005
We’re here 8am to 7pm Monday to Friday and 9am to 5pm Saturday.