Before you contact us
During these difficult times, we're receiving a higher number of calls than usual.
Our priority is to protect our services for those customers that need us most, so we ask that if your call or store visit is not urgent, you leave the way clear for us to help them first.
If you are venturing out, please ensure you follow Government guidelines
If you're experiencing financial difficulties due to the current coronavirus situation, we’ve got some online options that could help.
- you can apply for a payment holiday on your mortgage and credit card
- you can apply for an £500 interest-free overdraft buffer
Our stores and phone lines remain open, however as more of our colleagues become personally affected by the coronavirus situation, we’ve had to make some changes to our opening hours for our stores and contact centres.
We'll keep this page updated as the situation changes. You can also follow us on social media for regular updates.
Ways we can help you
If you're experiencing financial difficulties due to the current coronavirus situation
Request an £500 interest-free overdraft buffer for three months
Request a payment holiday of up to three months on your Virgin Money Mortgage
Request a payment holiday of up to three months on your Virgin Money or Virgin Atlantic Credit Card
Frequently asked questions
See the answers to the questions we get asked the most.
Bank easily online
It's never been more important to be able to bank from home.
Our new mobile banking app
Packed full of clever tools to help you track, budget, save and pay.
Stay safe and secure
When things are uncertain and constantly changing, as they are now, it’s more important than ever to take care of your personal information. Unfortunately criminals might try to take advantage of the situation to collect confidential information and commit fraud.
Watch out for unexpected text messages, emails or phone calls claiming to be from travel companies, airlines, financial institutions or even the NHS. Any message that requests personal information should be treated with suspicion, as genuine organisations are unlikely to do this.
- Never disclose security details, such as your PIN or full banking password
- Don't assume an email, text or phone call is authentic
- Don't be rushed – a genuine organisation won't mind waiting
- Don’t move your money or make a payment to a ‘safe account’ that we’ve set up for you. We’ll never as you to do this
- Stay in control – don't panic and make a decision you'll regret
If you'd like to know more, visit our Staying Safe Online pages.