Skip to main content

Before you contact us

During these difficult times, we're receiving a higher number of calls than usual.

Our priority is to protect our services for those customers that need us most, so we ask that if your call or store visit is not urgent, you leave the way clear for us to help them first.

If you are venturing out, please ensure you follow Government guidelines

Latest updates

If you're experiencing financial difficulties due to the current coronavirus situation, we’ve got some online options that could help.

Our stores and phone lines remain open, however as more of our colleagues become personally affected by the coronavirus situation, we’ve had to make some changes to our opening hours for our stores and contact centres.

We'll keep this page updated as the situation changes. You can also follow us on social media for regular updates.

Ways we can help you

If you're experiencing financial difficulties due to the current coronavirus situation

Frequently asked questions

See the answers to the questions we get asked the most.

Bank easily online

It's never been more important to be able to bank from home.

Our new mobile banking app

Packed full of clever tools to help you track, budget, save and pay.

iOS10 or above

Android 5.0 or above

Got a Virgin Money Credit Card?

Our app is the easiest way to stay in control of your credit card.

iOS10 or above

Android 5.0 or above

Stay safe and secure

When things are uncertain and constantly changing, as they are now, it’s more important than ever to take care of your personal information. Unfortunately criminals might try to take advantage of the situation to collect confidential information and commit fraud.

Watch out for unexpected text messages, emails or phone calls claiming to be from travel companies, airlines, financial institutions or even the NHS. Any message that requests personal information should be treated with suspicion, as genuine organisations are unlikely to do this.

  1. Never disclose security details, such as your PIN or full banking password
  2. Don't assume an email, text or phone call is authentic
  3. Don't be rushed – a genuine organisation won't mind waiting
  4. Don’t move your money or make a payment to a ‘safe account’ that we’ve set up for you. We’ll never as you to do this
  5. Stay in control – don't panic and make a decision you'll regret

If you'd like to know more, visit our Staying Safe Online pages.

Useful links