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Savings

(Cash ISAs, savings accounts and Fixed Rate Bonds)

Sort Codes Starting 08

Online Customers
03456081604
Postal, tel & branch
03456007301
Lost & Stolen documentation
0800 012 1440
From outside UK
+441416215801

Sort Codes Starting 05 or 82

0800 028 4836
From outside UK
+441412487070

Current accounts

Sort Codes 05 or 82

0800 121 7365
From outside UK
+441419517315
Lost or stolen debit cards
0800 121 7365
Private Customers
0800 1456 456

Sort codes starting 08

03456006103
Lost or Stolen debit cards
0800012 1512
From outside UK
+441416215798

Virgin Money Credit cards

Customer Service
0800 0113210

Lost or Stolen Cards
0800 0113210
From outside UK
+44191 2849005
Mobile App helpdesk
0800 3283579
Money worries
0800 0286692

Virgin Atlantic Credit cards

Customer Service
0800 0853210
From outside UK
+44191 2849064
Mobile App Helpdesk
0800 3283578
Virgin Atlantic Flying Club
0344 4122414

Business

Customer Service
0800 7560800
From outside UK
+44141 2292626
Lost or Stolen
0800 345 765
From outside UK
+44141 9517320
Business access and Fixed Rate Savings accounts
0345 6067687
Business Credit Cards
Customer Services
0800 678 3370
Internet Banking Helpdesk
0800 7560800

Mortgages

New mortgage and remortage applications
0345 6050500
Clydesdale and Yorkshire Bank mortgage customers
0800 1214203
Virgin Money Mortgage Customers
0345 6028301
From outside UK
+44141 6215265

Loans

Talk about your loan
0800 7076471
From outside UK
+44141 9517320
Talk to our financial care team
0800 1412261
Talk about bereavement
0800 0113238

Investment and Pensions

For new customers
03455 28 88 52

For existing customers
03455 28 88 88

From outside the UK
+441256 58 80 00

Auto Valuation Line
03455 28 52 85

Insurance

Life Insurance
0800 294 7575
Travel Insurance
0330 175 8283
Travel Insurance - Claims (non-emergency)
01403 788 701
Travel Insurance - Emergency Claims
1-877-311-3720 US/Canada
1-786-206-9921 Mexico
01403 788 702 All other locations worldwide
Home Insurance
(If you have taken out a policy before the 18th September 2024, please use the following contact details to get in touch with us)
0800 197 1612
Home / Landlord Insurance
(If you have taken out a policy on or after the 18th September 2024, please use the following contact details to get in touch with us)
0330 912 8820
Mortgage Life Insurance
0330 311 4515

Fraud

Report Suspected Fraud
sort code 05 or 82 - 0800 0852914
sort code 08 - 0800 0121440