| Existing customers | Phone number | Information & Opening hours |
|---|---|---|
| Make a claim | 0345 603 3588 | 9am – 5pm Monday - Friday |
| Update your policy | 0345 603 3585 | 8am - 9pm Monday - Friday,
9am - 5pm Saturday, 10am - 5pm Sunday and bank holidays. |
| Helplines services | 0370 024 0663 | 24 hours a day, 7 days a week. |
If you would like to talk to us about your existing policy, just give us a call on 0345 603 3585.
If you would like to make a claim, please call us on 0345 603 3588.
We’re here from 8am to 9pm Monday to Friday, 9am to 5pm on Saturday and 10am to 5pm on Sunday and bank holidays.
Calls to 03 numbers cost the same as calls to 01 or 02 numbers and are included in any inclusive minutes and call plans you may have. Calls may be monitored and recorded.
Virgin Money Pet Insurance is provided by U K Insurance Limited.