Accessibility support
Let's make banking easier. If there's anything we can do to support you, get in touch.
How can we help you?
Virgin Money is for everyone. Here are just a few of the ways we can help.
Support when you visit us
Show our branch team what support you need in a way that works for you.
Accessibility features
Together with AccessAble, we've made it easier to plan your trip to our branches. Here are some helpful things you'll find when you visit us.
Speak Easy cards
Use word-and-picture cards to show us what you need, like asking us to slow down or speak somewhere quieter.
Interpreter service
Helping you speak to us in your preferred language.
- Available in all branches and when you call us
- Appointments aren’t always needed
- Free telephone interpreting in over 60 languages
Which languages are covered?
Get in touch
If you have an account with Nationwide, you'll also need to share your support needs with them.
In branch
Find a Branch near youSpeak to a colleague in person and ask to use Speak Easy cards.
Online
How to request support onlineLet us know what support you need using our online form or live chat.
By phone
0800 028 3503
Opening times
Customer Care Team: Monday to Friday 10am - 4pm (closed Saturday and Sunday)
Call charges and information0800 numbers are free from UK landlines and personal mobile phones.
Calls may be recorded for training and quality purposes.
By email
accessibilitysupport@virginmoney.comPlease don't include personal or sensitive details in your email.
By post
Disability Awareness
Facilities Department
Virgin Money
Jubilee House
Newcastle upon Tyne
NE3 4PL