Investments Online Service
Important information
Our investments online service will be unavailable between 7am and 11am on Monday 3 April for planned maintenance work to improve our service.
We are sorry for any inconvenience this may cause.
If you have forgotten your customer ID, please check this on the email or welcome letter we sent when you first registered. If you can't find your customer ID, please contact us on 0345 608 1604 for assistance.
If you have forgotten your customer ID, please check this on the email or welcome letter we sent when you first registered. If you can't find your customer ID, please contact us on 0345 608 1604 for assistance.
Need help signing in?
If you are a Northern Rock customer or have purchased a Virgin Money savings product through the Northern Rock website then you should have received a unique Customer ID.
If you're a Virgin Money customer who's been using our Online Service for some time now, this is where you enter your Internet ID. We've changed the name on the site to Customer ID but don't worry, it's still the same Internet ID you've been using.
If you use a username instead of an Internet ID please click the link username and you'll be taken to a page where you can confirm these details.
8,000 reasons to top up
Add at least £5,000 to your Stocks and Shares ISA or Unit Trust by 30 April 2023 and you'll earn 8,000 Virgin Points. Terms apply.
Great news
On 9 January 2023, we reduced the annual charge for our Growth Fund 1, Growth Fund 2 and Global Share Fund from 0.85% to 0.75%.
Get set for a brighter future
Exciting improvements to our Investments and Pension service are coming during 2023.
Important news about our Growth Funds
We’re always looking for ways to improve how your money is invested. With that in mind, we made some changes to our Virgin Money Growth Funds on 20 February 2023.
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Have you joined Virgin Red yet?
Join the rewards club that revolves around you.
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Discover Virgin Red Link opens in a new windowStay safe and secure
Criminals use a wide range of methods to commit fraud and scams so to keep yourself safe follow these five rules –
- Never disclose security details, such as your PIN, full banking password or one time pass code to anyone even bank staff.
- Don't assume an email, text or phone call is authentic.
- Don't be rushed – a genuine organisation won't mind waiting.
- Listen to your instincts – you know if something doesn't feel right.
- Stay in control – don't panic and make a decision you'll regret.
Its all about taking time to -
- Stop: Taking a moment to stop and think before parting with your money or information could keep you safe.
- Challenge: Could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
- Protect: Contact your bank immediately if you think you’ve fallen for a scam and report it to Action Fraud.
If you'd like to know more, visit our Staying Safe Online pages.