Investments Online Service
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This account is separate from any other Virgin Money accounts you might have, with different sign in details.
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This is where you manage your Investments or Pension account.
If you opened your Investments or Pension account before 2023, you'll need register for new sign in details from January 2024. You will only need to do this once. If you know the Customer ID and PIN you used to sign in before, hit Continue above.
If you've forgotten your Customer ID and PIN or haven't used Investments and Pensions Online Service before, you'll need to register.
If you get stuck, you live overseas, or you're the guardian for a junior pension, give us a call on 03455 28 88 88. We'll be happy to help.
Welcome to brighter investing
If you joined us before January 2023, you'll be pleased to hear your new and improved investments service is here. More features, more security, less hassle.
Stay safe and secure
Criminals use a wide range of methods to commit fraud and scams so to keep yourself safe follow these five rules –
- Never disclose security details, such as your PIN, full banking password or one-time pass code to anyone - even bank staff.
- Don't assume an email, text or phone call is authentic.
- Don't be rushed – a genuine organisation won't mind waiting.
- Listen to your instincts – you know if something doesn't feel right.
- Stay in control – don't panic and make a decision you'll regret.
Its all about taking time to:
- Stop: Taking a moment to stop and think before parting with your money or information could keep you safe.
- Challenge: Could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
- Protect: Contact your bank immediately if you think you’ve fallen for a scam and report it to Action Fraud.
If you'd like to know more, visit our fraud and security pages.