Investments Online Service
If you have forgotten your customer ID, please check this on the email or welcome letter we sent when you first registered. If you can't find your customer ID, please contact us on 0345 608 1604 for assistance.
If you have forgotten your customer ID, please check this on the email or welcome letter we sent when you first registered. If you can't find your customer ID, please contact us on 0345 608 1604 for assistance.
Need help signing in?
If you are a Northern Rock customer or have purchased a Virgin Money savings product through the Northern Rock website then you should have received a unique Customer ID.
If you're a Virgin Money customer who's been using our Online Service for some time now, this is where you enter your Internet ID. We've changed the name on the site to Customer ID but don't worry, it's still the same Internet ID you've been using.
If you use a username instead of an Internet ID please click the link username and you'll be taken to a page where you can confirm these details.
Changes to the ways you can top up your account
We’re working on some exciting improvements to our investments, and the services that support them. They’ll bring everything up to date and make your account easier to manage.
Meanwhile, we’ve had to make a few changes to the way you can top up your Stocks and Shares ISA or Unit Trust. We apologise for the inconvenience we know it’s causing you. We hope you’ll bear with us while we transform our service and we’ll write to you about this later this year.
Important news about the Virgin Climate Change Fund
We're always looking for ways to improve how your money is invested. With that in mind, we’re making some changes to our Virgin Climate Change Fund.
Important information about our Bond and Gilt Fund
We're providing extra information about the performance of our Bond and Gilt Fund to all customers invested in the Fund through an ISA or Unit Trust.
Investments update
Virgin Money Investments and Pensions is a joint venture between Virgin Money and Aberdeen Standard Investments.
Supercharge your savings
Earn a market-leading 1.56% AER / 1.55% Gross (variable) interest on M Plus Saver balances up to £25,000. Our linked M Plus Saver comes with the award-winning M Plus current account.
View M Plus Account
Stay safe and secure
Criminals use a wide range of methods to commit fraud and scams so to keep yourself safe follow these five rules –
- Never disclose security details, such as your PIN, full banking password or one time pass code to anyone even bank staff.
- Don't assume an email, text or phone call is authentic.
- Don't be rushed – a genuine organisation won't mind waiting.
- Listen to your instincts – you know if something doesn't feel right.
- Stay in control – don't panic and make a decision you'll regret.
Its all about taking time to -
- Stop: Taking a moment to stop and think before parting with your money or information could keep you safe.
- Challenge: Could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
- Protect: Contact your bank immediately if you think you’ve fallen for a scam and report it to Action Fraud.
If you'd like to know more, visit our Staying Safe Online pages.
