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If you have forgotten your customer ID, please check this on the email or welcome letter we sent when you first registered. If you can't find your customer ID, please contact us on 0345 608 1604 for assistance.
If you have forgotten your customer ID, please check this on the email or welcome letter we sent when you first registered. If you can't find your customer ID, please contact us on 0345 608 1604 for assistance.
Need help signing in?
If you are a Northern Rock customer or have purchased a Virgin Money savings product through the Northern Rock website then you should have received a unique Customer ID.
If you're a Virgin Money customer who's been using our Online Service for some time now, this is where you enter your Internet ID. We've changed the name on the site to Customer ID but don't worry, it's still the same Internet ID you've been using.
If you use a username instead of an Internet ID please click the link username and you'll be taken to a page where you can confirm these details.
Recent market movements – things to consider
It’s important to remember that stock market rises and falls are part and parcel of investing. Click here to read more about our point of view on recent stock market falls related to the coronavirus.
Investments update
Virgin Money Investments and Pensions is a joint venture between Virgin Money and Aberdeen Standard Investments.
Helpful information
- Brexit - What this means for you
- Virgin Money joins forces with CYBG
- Latest fund prices Link opens in a new window
- Reports and accounts
- Key investor information
- Investment Prospectus
- Investment Terms and conditions
- Top up your Virgin Money ISA
- Investor engagement policy
- Transfer an existing ISA to us
- Contact us
- Staying safe online
- Privacy policy
The Virgin Money Current Account
Our shiny new Current Account comes with an exclusive linked Savings Account
Find out more about the Fitbit prize draw
Stay safe and secure
Criminals use a wide range of methods to commit fraud and scams and it's important to Keep an eye out for fraud and scams, especially during times of change.
To keep yourself safe, please follow these five rules:
- Never disclose security details, such as your PIN, full banking password or one time pass code to anyone even bank staff.
- Don't assume an email, text or phone call is authentic.
- Don't be rushed – a genuine organisation won't mind waiting.
- Listen to your instincts – you know if something doesn't feel right.
- Stay in control – don't panic and make a decision you'll regret.
Its all about taking time to -
- Stop: Taking a moment to stop and think before parting with your money or information could keep you safe.
- Challenge: Could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
- Protect: Contact your bank immediately if you think you’ve fallen for a scam and report it to Action Fraud.
If you'd like to know more, visit our Staying Safe Online pages.