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Did you buy your savings product after 1st January 2012?

If you have forgotten your customer ID, please check this on the email or welcome letter we sent when you first registered. If you can't find your customer ID, please contact us on 0345 608 1604 for assistance.

Did you buy your product from Northern Rock?

If you have forgotten your customer ID, please check this on the email or welcome letter we sent when you first registered. If you can't find your customer ID, please contact us on 0345 608 1604 for assistance.


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If you are a Northern Rock customer or have purchased a Virgin Money savings product through the Northern Rock website then you should have received a unique Customer ID.

If you're a Virgin Money customer who's been using our Online Service for some time now, this is where you enter your Internet ID. We've changed the name on the site to Customer ID but don't worry, it's still the same Internet ID you've been using.

If you use a username instead of an Internet ID please click the link username and you'll be taken to a page where you can confirm these details.

The Virgin Money Current Account

Our shiny new Current Account comes with an exclusive linked Savings Account

Find out more about the Fitbit prize draw

Stay safe and secure

Criminals use a wide range of methods to commit fraud and scams so to keep yourself safe follow these five rules –

  1. Never disclose security details, such as your PIN, full banking password or one time pass code to anyone even bank staff.
  2. Don't assume an email, text or phone call is authentic.
  3. Don't be rushed – a genuine organisation won't mind waiting.
  4. Listen to your instincts – you know if something doesn't feel right.
  5. Stay in control – don't panic and make a decision you'll regret.

Its all about taking time to -

  1. Stop: Taking a moment to stop and think before parting with your money or information could keep you safe.
  2. Challenge: Could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
  3. Protect: Contact your bank immediately if you think you’ve fallen for a scam and report it to Action Fraud.

If you'd like to know more, visit our Staying Safe Online pages.

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