Mortgages Online Service
Important information
Our mortgages online service will be unavailable between 9pm on Wednesday 9 October and 12am on Thursday 10 October for planned maintenance work to improve our service.
We are sorry for any inconvenience this may cause.
Switch to a new deal
If your deal has ended or ends within 180 days, see if a new deal can save you money.
Switch onlineMortgage Charter support for our customers
Worrying about your mortgage payments lately? We can now do even more to help.
See what support is availableStay safe and secure
Criminals use a wide range of methods to commit fraud and scams so to keep yourself safe follow these five rules –
- Never disclose security details, such as your PIN, full banking password or one-time pass code to anyone - even bank staff.
- Don't assume an email, text or phone call is authentic.
- Don't be rushed – a genuine organisation won't mind waiting.
- Listen to your instincts – you know if something doesn't feel right.
- Stay in control – don't panic and make a decision you'll regret.
Its all about taking time to:
- Stop: Taking a moment to stop and think before parting with your money or information could keep you safe.
- Challenge: Could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
- Protect: Contact your bank immediately if you think you’ve fallen for a scam and report it to Action Fraud.
If you'd like to know more, visit our fraud and security pages.
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