Signing into Online Service
If you have chosen to have a one-time passcode sent to a landline, we are currently experiencing problems with this but we are working to get this fixed. If you do not receive your passcode, select cancel and try entering your password again. If your passcode still doesn’t arrive, you can reset your password using the forgotten password link. We apologise for any inconvenience.
Get in touch
0345 608 1604
We are here from 8am to 8pm Monday to Friday, 8am to 4pm Saturday and 10am to 3pm Sunday.
Calls to 03 numbers are the same as calls to 01 or 02 numbers and they are included in inclusive minutes and discounts schemes in the same way. Calls may be monitored and recorded.
The Virgin Money Current Account
Our shiny new Current Account comes with an exclusive linked Savings Account paying 1.00% Gross/AER (variable) quarterly interestFind out more about the Fitbit prize draw
Stay safe and secure
It's important to keep an eye out for fraud and scams, especially during times of change. To keep yourself safe, please follow these five rules:
- Never disclose security details, such as your PIN or full banking password
- Don't assume an email, text or phone call is authentic
- Don't be rushed – a genuine organisation won't mind waiting
- Listen to your instincts – you know if something doesn't feel right
- Stay in control – don't panic and make a decision you'll regret
If you'd like to know more, visit our Staying Safe Online pages.