Savings Online Service
Sign in to your savings account
Please tell us the first two digits of your sort code and the length of your customer number / ID
Accounts with sort code starting with 08 - xx - xx
You will need your customer ID to sign in.
Your customer ID is 7 characters
How do I find my customer ID ?
Accounts with sort code starting with 05 - xx - xx
You will need your customer number to sign in.
Your customer number is 10 characters
Sign in
How do I find my customer number ?
Accounts with sort code starting with 82 - xx - xx
You will need your customer number to sign in.
Your customer number is 10 characters
Sign in
How do I find my customer number ?
I'm not sure which account I have
Deadlines for ISA deposits 2024/2025
If you’re investing in a new ISA, or topping up an existing one, please note that your deposit must be made by a certain time to count towards this year’s ISA allowance.
- Postal cheque deposits must be with us by Friday 4 April
- Cash/cheque deposits need to be made in a Virgin Money branch by close of business on Saturday 5 April. Please refer to the Branch Finder for Saturday opening branches and their opening hours.
- Virgin Money Mobile and Internet Banking deposits must be made by 10pm Saturday 5th April.
- Faster Payments transfer from another bank must be received before midnight Saturday 5th April.
If your deposit is not made by the timings above, it will not count towards this year’s ISA allowance, instead it will count towards the new 2025/2026 tax year instead.
Deposits for the new 2025/2026 tax year will be accepted from Sunday 6 April 2025
I'm not sure which account I have
Close Modal| Account | Customer Number / ID | Sort Code |
|---|---|---|
| Standard Savings Accounts | 7 characters | Starts with 08 |
| Cash ISA Exclusives for eligible current account customers | 10 characters or username | Starts with 05 or 82 |
| Accounts previously opened with Clydesdale or Yorkshire Bank | 10 characters or username | Starts with 05 or 82 |
Where do I find my customer number?
Close ModalYour customer number is either a 10 character code (both letters and numbers) or your username.
It was emailed to you when you originally setup your account. It might also be in some other emails related to your account.
If you've forgotten your customer number, we can text you a reminder to your mobile.
Where do I find my customer ID?
Close ModalYour customer ID is 7 characters long and a combination of numbers and letters.
It was emailed to you when you originally setup your account. It might also be in some other emails related to your account.
How do I find my sort code?
Close ModalYour sort code is printed on the back of your bank card if you have one. It's also on your bank statements and may be included in emails and letters related to your account.
| If your account number begins with a 6 or 7 and your customer ID is 7 characters long, your sort code will look like this: | 08-xx-xx |
| If you have a bank card or use our mobile app, and your customer number is 10 characters long, your sort code will look like this: | 05-xx-xx or 82-xx-xx |
If your account number begins with a 6 or 7 and your customer ID is 7 characters long, your sort code will look like this:
08-xx-xx
If you have a bank card or use our mobile app, and your customer number is 10 characters long, your sort code will look like this:
05-xx-xx
or
82-xx-xx
Stay safe and secure
Criminals use a wide range of methods to commit fraud and scams so to keep yourself safe follow these five rules –
- Never disclose security details, such as your PIN, full banking password or one-time pass code to anyone - even bank staff.
- Don't assume an email, text or phone call is authentic.
- Don't be rushed – a genuine organisation won't mind waiting.
- Listen to your instincts – you know if something doesn't feel right.
- Stay in control – don't panic and make a decision you'll regret.
Its all about taking time to:
- Stop: Taking a moment to stop and think before parting with your money or information could keep you safe.
- Challenge: Could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
- Protect: Contact your bank immediately if you think you’ve fallen for a scam and report it to Action Fraud.
If you'd like to know more, visit our fraud and security pages.
Protecting your money
As we are covered by the Financial Services Compensation Scheme, your eligible deposits with Virgin Money are covered up to £85,000 per person.
View the FSCS guarantee
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