Savings Online Service
Important information
Delay to payments
Thanks for your patience following the payment delays across the banking sector on Friday 28 June. Transactions are now up-to-date in customer accounts. For peace of mind, we encourage you to review your account to check if any payments you expected were not made or were returned, and if they need to be made again. We're sorry for the inconvenience caused.
Sign in to your savings account
Please tell us the first two digits of your sort code and the length of your customer number / ID
Accounts with sort code starting with 08 - xx - xx
You will need your customer ID to sign in.
Your customer ID is 7 characters
How do I find my customer ID ?
Accounts with sort code starting with 05 - xx - xx
You will need your customer number to sign in.
Your customer number is 10 characters
Sign in
How do I find my customer number ?
Accounts with sort code starting with 82 - xx - xx
You will need your customer number to sign in.
Your customer number is 10 characters
Sign in
How do I find my customer number ?
I'm not sure which account I have
I'm not sure which account I have
Close Modal| Account | Customer Number / ID | Sort Code |
|---|---|---|
| Standard Savings Accounts | 7 characters | Starts with 08 |
| Cash ISA Exclusives for eligible current account customers | 10 characters or username | Starts with 05 or 82 |
| Accounts previously opened with Clydesdale or Yorkshire Bank | 10 characters or username | Starts with 05 or 82 |
Where do I find my customer number?
Close ModalYour customer number is either a 10 character code (both letters and numbers) or your username.
It was emailed to you when you originally setup your account. It might also be in some other emails related to your account.
If you've forgotten your customer number, we can text you a reminder to your mobile.
Where do I find my customer ID?
Close ModalYour customer ID is 7 characters long and a combination of numbers and letters.
It was emailed to you when you originally setup your account. It might also be in some other emails related to your account.
How do I find my sort code?
Close ModalYour sort code is printed on the back of your bank card if you have one. It's also on your bank statements and may be included in emails and letters related to your account.
| If your account number begins with a 6 or 7 and your customer ID is 7 characters long, your sort code will look like this: | 08-xx-xx |
| If you have a bank card or use our mobile app, and your customer number is 10 characters long, your sort code will look like this: | 05-xx-xx or 82-xx-xx |
If your account number begins with a 6 or 7 and your customer ID is 7 characters long, your sort code will look like this:
08-xx-xx
If you have a bank card or use our mobile app, and your customer number is 10 characters long, your sort code will look like this:
05-xx-xx
or
82-xx-xx
Stay safe and secure
Criminals use a wide range of methods to commit fraud and scams so to keep yourself safe follow these five rules –
- Never disclose security details, such as your PIN, full banking password or one-time pass code to anyone - even bank staff.
- Don't assume an email, text or phone call is authentic.
- Don't be rushed – a genuine organisation won't mind waiting.
- Listen to your instincts – you know if something doesn't feel right.
- Stay in control – don't panic and make a decision you'll regret.
Its all about taking time to:
- Stop: Taking a moment to stop and think before parting with your money or information could keep you safe.
- Challenge: Could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
- Protect: Contact your bank immediately if you think you’ve fallen for a scam and report it to Action Fraud.
If you'd like to know more, visit our fraud and security pages.
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