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Report suspected fraud

If you suspect any fraud on your account(s) please contact us using the details below:

Virgin Money Current Account and Personal Loans

0800 121 7365

(+44 141 221 7300 if calling from abroad)

We're here 24 hours a day, 7 days a week

All other Virgin Money accounts

0800 012 1440

(+44 191 279 3244 if calling from abroad)

Call charges and information

03 numbersSame as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.
084 numbersMaximum of 7p per minute, plus your phone company's access charge.
087 numbersMaximum of 13p per minute, plus your phone company's access charge.
0800 numbersFree from UK landlines and personal mobile phones.

Calls may be recorded for training and quality purposes.

Are you worried about a payment you've sent?

If you have been asked to send a payment that you are now concerned about, there is additional support available. If you need to call us out of normal business hours, call us on 0345 600 6103 (or +191 279 4604 if calling from abroad) or email us at

Please don't put anything more than your name and contact telephone number on the email. Your device may not be secure and we are not responsible if your personal information is compromised before we receive it.

Received a phishing email?

If you think you've received a phishing email claiming to be from Virgin Money please report it by forwarding it to us at

You're only at risk if you click on links in the email or provide the information requested. We can't reply to every phishing email we receive. But we do investigate them to make sure fraudulent sites get closed down as soon as possible.