In this section

How we’re protecting you

We take your security seriously and have a range of measures in place to safeguard your details.

Online Service

  • Our Online Service is hosted on a secure encrypted server, to keep your personal information safe.
  • As an additional feature, we’ll automatically sign you out of our Online Service if you haven’t used it for a period of time. This increases security by limiting the time our Online Service is available, if you forget to sign out or leave your computer.
  • We limit the number of times you can try to sign in to your account with incorrect details, to make sure fraudsters can’t keep trying to guess your information.

Emails

We’ll only send you emails about Virgin Money products and services. The only time we’ll email you about your account will be if you have asked us to reset your password.

The green traffic light address bar

On most current browsers, when you access our Online Service, you’ll see the address bar starting ‘https://’ turn green. This shows our website has an extra level of security.

Last sign in time and date

Every time you sign into our online Service, we’ll show you the last time and date you signed in. Please take a moment to confirm this looks correct (including activities via a permitted third party provider). If it doesn't please contact us immediately anytime on 0800 012 1440 or +44 191 279 3244 if calling from abroad.

Call charges and information

NumberCost
03 numbersSame as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.
084 numbersMaximum of 7p per minute, plus your phone company's access charge.
087 numbersMaximum of 13p per minute, plus your phone company's access charge.
0800 numbersFree from UK landlines and personal mobile phones.

Calls may be recorded for training and quality purposes.