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Frequently asked questions

I’m worried I might not be able to make my payments due to coronavirus – can you help?

Can I re-apply for Life Insurance later on, if I have been diagnosed or have had symptoms of coronavirus?

Are Virgin Money offering Life Insurance to health professionals?

Who can apply?

Can we get joint Life Insurance Cover?

Can we get joint Critical Illness Cover?

Can I cover my mortgage

How much cover should I get?

How long should I get cover for?

Can I choose who gets the money when I die?

Are pay-outs taxed?

Can you help me write a Will?

How do I make a claim?

Can I cancel the policy at any time?

What happens if you can't give me a quote straightaway?

If you would prefer to speak to someone, please call

0800 294 7575

We're here from 8am to 8pm, Monday to Friday, 9am to 5pm on Saturdays.

Virgin Money Life Insurance is promoted by Virgin Money Personal Financial Service Ltd and arranged and administered by BISL Limited. Virgin Money Personal Financial Service Ltd - registered in England and Wales (company no. 3072766). Registered office - Jubilee House, Gosforth, Newcastle upon Tyne NE3 4PL. BISL Limited - registered in England and Wales (company no. 3231094). Registered office - Pegasus House, Bakewell Road, Orton Southgate, Peterborough PE2 6YS. Virgin Money Personal Financial Service Ltd and BISL Limited are authorised and regulated by the Financial Conduct Authority.