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Making a claim

With our claims service our team will help manage your loved ones through the process, keeping in touch with them throughout the journey.

If you took out a policy on or after 23 May 2017

Policy start datePhone numberInformation & opening hours
On or after 23 May 20170800 294 75768am - 9pm Monday to Friday
9am - 5pm Saturday
10am - 3.30pm Sunday

If you took out a policy before 23 May 2017, please use one of these numbers

Virgin Money Life Insurance is promoted by Virgin Money Personal Financial Service Ltd and arranged and administered by BISL Limited. Virgin Money Personal Financial Service Ltd - registered in England and Wales (company no. 3072766). Registered office - Jubilee House, Gosforth, Newcastle upon Tyne NE3 4PL. BISL Limited - registered in England and Wales (company no. 3231094). Registered office - Pegasus House, Bakewell Road, Orton Southgate, Peterborough PE2 6YS. Virgin Money Personal Financial Service Ltd and BISL Limited are authorised and regulated by the Financial Conduct Authority.