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Making a claim

With our claims service our team will help manage your loved ones through the process, keeping in touch with them throughout the journey.

If you took a policy out on or after 23 May 2017

Policy start datePhone numberInformation and opening hours
On or after 23 May 20170800 294 75768am - 8pm Monday to Friday,
9am - 5pm Saturday

If you took a policy out before 23 May 2017

Policy start datePhone numberInformation and opening hours
23 February 2015 - 22 May 20170345 600 31229am - 5pm Monday to Friday
September 2009 - 22 February 20150345 602 91998:30am - 6pm Monday to Friday
December 2005 - August 20090345 601 96458:30am - 6pm Monday to Friday
Before December 20050800 073 17779am - 5pm Monday to Friday

NumberCost
03 numbersSame as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.
084 numbersMaximum of 7p per minute, plus your phone company's access charge.
087 numbersMaximum of 13p per minute, plus your phone company's access charge.
0800 numbersFree from UK landlines and personal mobile phones.

Calls may be monitored or recorded.

If you have a Legal & General life insurance or critical illness cover that you purchased with your mortgage, you can find details on how to make a claim in your policy wording.