What is a credit balance?

If you have a credit balance, it means that you have paid us back more than you borrowed, and we owe you money. This can happen if you’ve received a refund or made a payment which puts your account balance in credit.

If you have a credit balance on your account, your statement will show a negative balance and your requested payment will be £0, as shown below:

Credit Card Statement

We will usually refund credit balances to the bank account you have nominated on your credit card account. However, if you do not have a bank account set up please call us for a refund on 0800 011 3210. We are here 24 hours a day, 7 days a week.

The Financial Services Compensation Scheme (FSCS)

A credit balance on a credit card is not covered by the Financial Services Compensation Scheme.

For more information about the Financial Services Compensation Scheme please go to: www.fscs.org.uk/what-we-cover/about-us