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Where to manage your account

You can bank with us at your local Virgin Money Store. You can also access your account at any Post Office branch, and we offer some services online, over the phone and by post.

The table below shows where you can go to manage your account:

ServiceStore1Post OfficeCash MachineOnline2PhonePost
Check account balanceYesYesYesYesYes-
Check recent transactionsYes--YesYes-
Check Direct Debits & standing orders[3]Yes--YesYes-
Cash withdrawal in pounds in the UK (maximum)Yes
£2,000
Yes[7]
£500
Yes[7]
£500
---
Pay cash in (maximum)YesYes
£5,000
----
Pay cheques inYes----Yes
Sending money within the UK by Faster Payments (maximum)Yes
£100,000
---Yes[4]
£100,000
Yes
£100,000
Set up or change standing ordersYes---Yes[5]Yes
Cancel standing orders and Direct DebitsYes---YesYes
Make changes to your accountYes---Yes6Yes

[1] Not all Stores offer cash services - check whether your local Store does with our Store Finder.

[2] You can only view your account online if you are a resident in the UK.

[3] Direct Debit is a UK only service.

[4] You can only make a Faster Payment over the phone if you have used the same payment details before. New payments will need to be set up in Store.

[5] You can change the date, amount or frequency of an existing standing order over the phone.

[6] You can only change certain information over the phone - for more details, please call us or visit your local Virgin Money Store.

[7] For joint accounts, the £500 daily cash limit is shared between both account holders. You can only withdraw £500 from the Post Office OR a cash machine. Note: If the account it a joint account, we will act on instructions given by either of you.

More about managing your account

To find out more about managing your account see our helpful guide.

Looking to switch?

If you already have an account with us, it's quick and easy to transfer your existing UK current account to us using the Current Account Switch Service.

The service is completely free and backed by an industry-wide Current Account Switch Guarantee to ensure the move goes smoothly.

If you're interested in switching, speak to the team at your local Virgin Money Store.

Protecting your money

As we are covered by the Financial Services Compensation Scheme, your eligible deposits with Virgin Money are covered up to £85,000 per person.

View the FSCS guarantee