Where to manage your account
You can bank with us at your local Virgin Money Store. You can also access your account at any Post Office branch, and we offer some services online, over the phone and by post.
The table below shows where you can go to manage your account:
|Service||Store1||Post Office||Cash Machine||Online2||Phone||Post|
|Check account balance||Yes||Yes||Yes||Yes||Yes||-|
|Check recent transactions||Yes||-||-||Yes||Yes||-|
|Check Direct Debits & standing orders||Yes||-||-||Yes||Yes||-|
|Cash withdrawal in pounds in the UK (maximum)||Yes|
|Pay cash in (maximum)||Yes||Yes|
|Pay cheques in||Yes||-||-||-||-||Yes|
|Sending money within the UK by Faster Payments (maximum)||Yes|
|Set up or change standing orders||Yes||-||-||-||Yes|
|Cancel standing orders and Direct Debits||Yes||-||-||-||Yes||Yes|
|Make changes to your account||Yes||-||-||-||Yes|
 Not all Stores offer cash services - check whether your local Store does with our Store Finder.
 You can only view your account online if you are a resident in the UK.
 Direct Debit is a UK only service.
 You can only make a Faster Payment over the phone if you have used the same payment details before. New payments will need to be set up in Store.
 You can change the date, amount or frequency of an existing standing order over the phone.
 You can only change certain information over the phone - for more details, please call us or visit your local Virgin Money Store.
 For joint accounts, the £500 daily cash limit is shared between both account holders. You can only withdraw £500 from the Post Office OR a cash machine. Note: If the account it a joint account, we will act on instructions given by either of you.
More about managing your account
To find out more about managing your account see our helpful guide.