All your cover
Details on how to claim and access to your policy documents.
Important documents
- Club M Account Tariff Link opens in a new window
- Club M Account Terms Link opens in a new window
- Club M Account Fee Information Document Link opens in a new window
- Club M Saver summary box Link opens in a new window
- Club M Account Insurance Policy Wording Link opens in a new window
- Insurance Product Information Document Link opens in a new window
Coronavirus (COVID-19) update
AIG have upgraded their travel insurance cover and will now consider certain coronavirus-related claims for trips booked or accounts opened after 11 March 2020.
Learn more about our Coronavirus updateAccount fees
Service | Fee |
---|---|
Monthly Fee for Maintaining the Account | £14.50 |
You'll find full details of our fees and other important documents on our Club M Account information page.
View fee details and important documentsFrequently asked questions
The monthly fee for maintaining your Club M account is £14.50 per month
Your insurance cover starts the moment you open your Club M Account.
However, for travel insurance, you must call AIG on 01273 740983 if:
- In the last 12 months have you or anyone else insured on the policy been:
- Referred to see a specialist or on a waiting list to see a specialist.
- Referred to or attended hospital for any reason (including tests and procedures) or on a waiting list to attend hospital for any reason.
- Seen by a medical practitioner more than once for the same condition.
- Prescribed two or more medications for a medical condition or had any changes to your or their current medications.
- You or anyone else insured on the policy has ever received any medical advice, treatment or medication for any of the following conditions
- Any heart or circulatory condition.
- Any cerebrovascular condition.
- Any respiratory (breathing) condition which is combined with being a smoker.
- Any congenital (birth defect) or genetic condition that has resulted in a physical disability.
- Any cancerous condition.
- An organ transplant.
You will not be covered for any claims related to any of these pre-existing medical conditions unless AIG agrees to cover them.
No, you don’t need to activate any of your insurance benefits but there are some actions you should take.
Travel Insurance - If you or anyone insured on this policy have any pre-existing medical conditions, you may need to inform AIG, as these may affect your travel insurance cover. You can contact them on 01273 740 983.
You should contact AIG if:
- In the last 12 months have you or anyone else insured on the policy been:
- Referred to see a specialist or on a waiting list to see a specialist.
- Referred to or attended hospital for any reason (including tests and procedures) or on a waiting list to attend hospital for any reason.
- Seen by a medical practitioner more than once for the same condition.
- Prescribed two or more medications for a medical condition or had any changes to your or their current medications.
- You or anyone else insured on the policy has ever received any medical advice, treatment or medication for any of the following conditions
- Any heart or circulatory condition.
- Any cerebrovascular condition.
- Any respiratory (breathing) condition which is combined with being a smoker.
- Any congenital (birth defect) or genetic condition that has resulted in a physical disability.
- Any cancerous condition.
- An organ transplant.
You will not be covered for any claims related to any of these pre-existing medical conditions unless AIG agrees to cover them.
Breakdown - You should download the Green Flag app. The app uses GPS to take the stress out of you needing to know exactly where you are. The app allows the GF technician to pinpoint your location and you can track your technician’s arrival. Visit https://www.greenflag.com/apps Link opens in a new window for more info.
Mobile phone and Gadget - You don’t need to register your mobile phone or gadgets to be covered but it can simplify the claims process if you do. You can register your mobile you’ll need the make, model, IMEI number and the telephone number. For gadgets you’ll need make, model, serial number, purchase date & price.
Worldwide Family Multi Trip Travel insurance is provided and underwritten by American International Group UK Limited.
Green Flag UK Breakdown Cover is provided by Green Flag and underwritten by U K Insurance Limited.
Mobile phone and gadget insurance are provided by Assurant General Insurance Limited.
Exclusions apply.

Set up your Club M Saver
It's easy to open and set up your linked saver account online.
Find out more about setting up your club m saverChange your current account
No longer need an account with insurance benefits? Learn about your other options by comparing our accounts.
Call us or visit in store to find out more
0800 678 3654
We're here Mon-Fri 8am-6pm and Sat 9am-1pm. Calls may be recorded for training and quality
Supporting the needs of all our customers
Since you have a current account with us, there are some key ways we support you when you need us.
So we can send you to the right information for your account, please select the relevant sort code. You can find the sort code of your account on your debit card or in the Virgin Money App.
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How to registerFind answers
See the answers to the questions we get asked most.
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