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Say hi to Redi

Get 24/7 help from Redi, our digital host. Available in our Credit Card app and Mobile Banking app

How to use Redi

Example conversations have steps removed and shortened sequences.

An image of a phone being used to talk to Redi

What is Redi?

Round the clock

No need to call us. No waiting around. Redi is available in-app 24/7 whenever you need support.


Get expert answers on a huge range of queries. What’s more, Redi can help complete tasks and update your account in a flash.


Redi is your in-app digital host, trained to help you get things done and give you the right support. If Redi can’t help, your chat will continue with a friendly member of the Virgin Money team, within working hours.


Get quick answers to your questions. Asking Redi is the fastest way to get help with your Virgin Money accounts.

Redi has your back

Redi is on hand to help manage your accounts. Here’s just some of things Redi helps with:

Credit Card app

Important messages
Redi will message you in the app with updates about your account, for example, if your credit card expires soon or if there’s news about a money or balance transfer.
Ask Redi to update your personal details, change your address, order a new credit card, manage additional cardholders and much more.
Balance transfers and money transfers
Redi tells you how to sort a money or balance transfer. Ask Redi about your latest offers and promotional rates.
Managing your credit limit
Want to change your credit limit? No problemo - Redi will help get this organised.
Payments and transactions
Redi is on hand to support you with setting up, amending and cancelling your Direct Debits in the app.

Mobile Banking app

Day-to-day stuff
Need to change your personal details? Ask Redi for help to update your address, mobile and more. Forgotten your customer number? Redi can give you a quick reminder. Zero hassle.
Payments and fees
Learn how to manage regular payments such as standing orders and Direct Debits with Redi. Manage payees and get help with cancelling a payment. Ask Redi about fees, charges and interest on your account.
Keep your card secure
Tell Redi if your card is lost, stolen or damaged, and get a new one sorted. Redi can also arrange to send you a PIN reminder.
Manage your overdraft
Redi can help you apply for a new overdraft as well as making changes to an existing overdraft.
Master your loans and ISAs
Use Redi to find out how to apply for a loan, continue an existing application and pay off a loan amount. Redi helps manage ISAs too – transfer an ISA from another provider to us or transfer your Virgin Money ISA elsewhere
A woman smiling while using a smart phone

It’s easy peasy to use Redi

Got a query about your account? Here’s how to chat with Redi:


    Tap the chat icon in the app

    You'll find this on the Account summary screen when you login to our apps.


    Type your question

    Keep your questions short and sweet - 'How do I see my PIN?' or 'How can I change my address?'


    Provide a bit more info

    Redi may ask a couple of questions to understand your query. You'll get a reply straight away!

Our apps are where it’s at

Chat with Redi 24/7 in our Credit Card app and Mobile Banking app.

Download the latest version of the app for your account and enjoy instant support that’s always available.

Your questions answered

Redi is Virgin Money’s digital host, available 24/7 in both the Virgin Money Credit Card app and the Virgin Money Mobile Banking app. Redi has been trained by our team to provide quick answers to your questions and help with the day-to-day management of your accounts.

Redi helps with everything from updating your account, managing your overdraft and credit limit, managing payments, keeping your accounts secure and so much more.

Credit card customers will also receive key updates from Redi, for example if your credit card is due to expire or there’s an update about a money or balance transfer you’ve asked for.

Redi is available in the Virgin Money Credit Card app and the Virgin Money Mobile Banking app.

Download the Virgin Money Credit Card app

Download the Virgin Money Mobile Banking app

To ask Redi a question, simply tap the chat icon on the Account summary screen in both apps.

Yes, all Redi chats are private and any information you share is safe and secure. Depending on what your query is about, Redi may ask you to share some personal data. A copy of your chat is stored for legal and training purposes.

Virgin Money takes your privacy seriously. Find out more in our Privacy Notice Link opens in a new window.

Redi gives you the right answer to lots of different account queries, from ordering a new card to managing payments. If Redi isn’t able to help, don’t worry – your chat will continue with a friendly member of the Virgin Money team, within working hours.

Head to our help centre