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All your cover

Details on how to claim and access to your policy documents.

Important documents

Account fees

ServiceFee
Monthly Fee for Maintaining the Account£14.50

You'll find full details of our fees in the Club M Account Fee Information Document.

Frequently asked questions

The monthly fee for maintaining your Club M account is £14.50 per month

Your insurance cover starts the moment you open your Club M Account.

However, for travel insurance, you must call AIG on 01273 740983 if:

  1. In the last 12 months have you or anyone else insured on the policy been:
    1. Referred to see a specialist or on a waiting list to see a specialist.
    2. Referred to or attended hospital for any reason (including tests and procedures) or on a waiting list to attend hospital for any reason.
    3. Seen by a medical practitioner more than once for the same condition.
    4. Prescribed two or more medications for a medical condition or had any changes to your or their current medications.
  2. You or anyone else insured on the policy has ever received any medical advice, treatment or medication for any of the following conditions
    1. Any heart or circulatory condition.
    2. Any cerebrovascular condition.
    3. Any respiratory (breathing) condition which is combined with being a smoker.
    4. Any congenital (birth defect) or genetic condition that has resulted in a physical disability.
    5. Any cancerous condition.
    6. An organ transplant.

You will not be covered for any claims related to any of these pre-existing medical conditions unless AIG agrees to cover them.

No, you don’t need to activate any of your insurance benefits but there are some actions you should take.

Travel Insurance - If you or anyone insured on this policy have any pre-existing medical conditions, you may need to inform AIG, as these may affect your travel insurance cover. You can contact them on 0345 602 2369.

You should contact AIG if:

  1. In the last 12 months have you or anyone else insured on the policy been:
    • Referred to see a specialist or on a waiting list to see a specialist.
    • Referred to or attended hospital for any reason (including tests and procedures) or on a waiting list to attend hospital for any reason.
    • Seen by a medical practitioner more than once for the same condition.
    • Prescribed two or more medications for a medical condition or had any changes to your or their current medications.
  2. You or anyone else insured on the policy has ever received any medical advice, treatment or medication for any of the following conditions
    • Any heart or circulatory condition.
    • Any cerebrovascular condition.
    • Any respiratory (breathing) condition which is combined with being a smoker.
    • Any congenital (birth defect) or genetic condition that has resulted in a physical disability.
    • Any cancerous condition.
    • An organ transplant.

You will not be covered for any claims related to any of these pre-existing medical conditions unless AIG agrees to cover them.

Breakdown - You should download the Green Flag app. The app uses GPS to take the stress out of you needing to know exactly where you are. The app allows the GF technician to pinpoint your location and you can track your technician’s arrival. Visit https://www.greenflag.com/apps Link opens in a new window for more info.

Mobile phone and Gadget - You don’t need to register your mobile phone or gadgets to be covered but it can simplify the claims process if you do. You can register your mobile you’ll need the make, model, IMEI number and the telephone number. For gadgets you’ll need make, model, serial number, purchase date & price.

Worldwide Family Multi Trip Travel insurance is provided and underwritten by American International Group UK Limited.

Green Flag UK Breakdown Cover is provided by Green Flag and underwritten by U K Insurance Limited.

Mobile phone and gadget insurance are provided by Assurant General Insurance Limited.

Exclusions apply.

Set up your Club M Saver

If you used to have a Signature Current Account you might not have your linked saver. It's easy to open and set up your account online.

Find out more about setting up your club m saver

Change your current account

No longer need an account with insurance benefits? Learn about your other options by comparing our accounts.

Call us or visit in store to find out more

0800 678 3654

We're here Mon-Fri 8am-6pm and Sat 9am-1pm. Calls may be recorded for training and quality

Supporting the needs of all our customers

Since you have a current account with us, there are some key ways we support you when you need us.

So we can send you to the right information for your account, please select the relevant sort code. You can find the sort code of your account on your debit card or in the Virgin Money App.

My account sort code starts with 82

My account sort code starts with 05

Fancy a chat?

Our team is here to answer your questions, talk through your needs and help you through the process.

Go to contact details