This information is for customers who have an account sort code that starts with 05.
Important information
Clydesdale Bank, Yorkshire Bank and Virgin Money are now one bank. Some of the links in the information below will take you to the Yorkshire Bank website.
How we can help you if you're experiencing money worries
| Dealing with the unexpected | Our staff are trained to support anyone having money worries and will refer you to one of our specialist teams if needed. | Contact details |
|---|---|---|
| Whether it’s a change in circumstances or something else, there are steps you can take to make things better. We’ve got a free budgeting tool to help you understand your finances better, and other financial planning tools available on our website. | Understanding your finances | |
| Additional help and support | We have a Financial Care Team who are experienced in working with people who have money worries. They’ll work with you to find a solution that works for your situation. They’ll also let you know about independent debt counselling specialists who can help you manage your arrangements with different companies and find other sources of support if needed. | Money worries |
| Access self-help information on our Yorkshire Bank website, including a free budgeting tool and details of external organisations who may be able to provide extra support. | Independent advice |
How we can help you deal with a major life event
| Contacting us | We’re available by telephone to provide support for you and will refer you to our specialist teams where appropriate. | Contact details |
|---|---|---|
| Our Virgin Money Store colleagues can provide support for you and will refer you to our specialist teams where appropriate. Just write to or visit a convenient Virgin Money Store. | Virgin Money Store finder | |
| Specialist support | We’re available by telephone to provide support for you and will refer you to our specialist teams where appropriate. | Contact details |
| Our Virgin Money Store colleagues can provide support for you and will refer you to our specialist teams where appropriate. Just write to or visit a convenient Virgin Money Store. | Virgin Money Store finder | |
| Bereavement | Our Bereavement Services team provide support for deceased customer accounts. They can also support you to manage your finances following the loss of a loved one. You can contact them online, by telephone or through one of our Virgin Money Stores. | Bereavement support |
| Other life events | We’re available by telephone to provide support for you and will refer you to our specialist teams where appropriate. | Contact details |
| Our Virgin Money Store colleagues can provide support for you and will refer you to our specialist teams where appropriate. Just write to or visit a convenient Virgin Money Store. | Virgin Money Store finder |
How we can help you manage your day-to-day money better
| Helping you understand your money | Our mobile app provides tools to help you take control and understand your money better. These include budgeting, savings pots and goals, transaction tagging and funds sweeping. | Understand & control your money |
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| Our mobile app's projections feature uses everything it knows about your spending to predict how your end of month balance might look. | ||
| We provide information and guidance to help you understand our personal current accounts. You can access this on our website, in our branches, or by talking to a member of staff. | Compare current accounts | |
| So that you can check what benefits you may be entitled to now, we've partnered with charity Turn2Us to bring you their free, easy-to-use and anonymous benefits calculator. | Use the Turn2us benefits calculator | |
| Helping you develop your financial skills | We have smart suggestions on our website with tips to help manage your finances and get financially fit. | Guides to help you manage your finances |
| Our mobile, telephone and online banking allow you to keep track of your spending. | ||
| You can set up text alerts to your mobile to let you know when your balance falls below a certain amount or when you’re using an unarranged overdraft, to help avoid or reduce charges. | Setting up alerts |
Support you may find useful if you have a disability or a physical or mental health condition
| Accessing cash | All Virgin Money ATMs for each Store have audio capability to guide blind and partially sighted customers through the choices and information on the screen. | Virgin Money Store ATM locator |
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| For day-to-day banking transactions, you can visit a Virgin Money Store or use an ATM. You can also pop into your nearest Post Office. | Banking in a Post Office | |
| There are options for you to provide authority for someone else to access cash on your behalf. | Third party access | |
| Using your account | We have a variety of support options available if you need help with your day-to-day banking. | Accessibility & disability support |
| We offer mobile, onkline & telephone banking which provide secure 24-hour access to your account. You can also visit one of our Virgin Money Stores. | ||
| You can make contactless payment transactions with our debit or credit cards, Apple Pay or Android Pay. | ||
| Accessing information | We've developed our website to make it as accessible as possible – it supports a range of helpful tools such as screen readers, speech packages and screen magnifiers. | Accessibility & disability support |
| We've developed our mobile banking app to make it more secure. This includes faster log in with fingerprint and face ID for compatible mobiles. | App features | |
| We can make your statements or documentation available in larger print, braille or audio format. | Accessibility & disability support | |
| Allowing someone else to help you use your account | We have a range of short and long-term solutions to allow someone else to help you use your account, including internal third-party mandate, power of attorney and guardianship order. | Third party access |
| Ways to interact with us | You can interact with us through online banking, mobile banking, telephone banking or by visiting one of our Virgin Money Stores. | |
| We can offer longer appointment times if required. | ||
| For customers who use British Sign Language we offer the SignVideo service. This connects you directly to our Contact Centre team who will deal with your call or transfer you to the appropriate specialist team. | SignVideo Link opens in a new window |