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This information is for customers who have an account sort code that starts with 82.

My account sort code starts with 05

How we can help you if you're experiencing money worries

Dealing with the unexpectedOur staff are trained to support anyone having money worries and will refer you to one of our specialist teams if needed.Contact details
Whether it’s a change in circumstances or something else, there are steps you can take to make things better. We’ve got a free budgeting tool to help you understand your finances better, and other financial planning tools available on our website.Understanding your finances Link opens in a new window
Additional help and supportWe have a Financial Care Team who are experienced in working with people who have money worries. They’ll work with you to find a solution that works for your situation. They’ll also let you know about independent debt counselling specialists who can help you manage your arrangements with different companies and find other sources of support if needed.Money worries Link opens in a new window
Access self-help information on our Clydesdale Bank website, including a free budgeting tool and details of external organisations who may be able to provide extra support.Independent advice Link opens in a new window

How we can help you deal with a major life event

Contacting usWe’re available 24/7 by telephone to provide support for you and will refer you to our specialist teams where appropriate.Contact details
Our Clydesdale Bank branch staff can provide support for you and will refer you to our specialist teams where appropriate. Just write to or visit a convenient branch.Branch locator Link opens in a new window
Specialist supportWe’re available 24/7 by telephone to provide support for you and will refer you to our specialist teams where appropriate.Contact details
Our Clydesdale Bank branch staff can provide support for you and will refer you to our specialist teams where appropriate. Just write to or visit a convenient branch.Branch locator Link opens in a new window
BereavementOur Bereavement Services team provide support for deceased customer accounts. They can also support you to manage your finances following the loss of a loved one. You can contact them online, by telephone or through one of our Clydesdale Bank branches.Bereavement support Link opens in a new window
Our Bereavement Support Guide helps you understand how we deal with the accounts we hold, how to manage the estate, and helps answer your immediate questions.Bereavement support guide Link opens in a new window
Other life eventsWe’re available 24/7 by telephone to provide support for you and will refer you to our specialist teams where appropriate.Contact details
Our Clydesdale Bank branch staff can provide support for you and will refer you to our specialist teams where appropriate. Just write to or visit a convenient branch.Branch locator Link opens in a new window

How we can help you manage your day-to-day money better

Helping you understand your moneyOur mobile app provides tools to help you take control and understand your money better. These include budgeting, savings pots and goals, transaction tagging and funds sweeping.Understand & control your money
Our mobile app's projections feature uses everything it knows about your spending to predict how your end of month balance might look.
We provide information and guidance to help you understand our personal current accounts. You can access this on our website, in our branches, or by talking to a member of staff.Compare current accounts
Helping you develop your financial skillsWe have smart suggestions on our website with tips to help manage your finances and get financially fit.Guides to help you manage your finances
Our mobile, telephone and internet banking allow you to keep track of your spending 24/7.
You can set up text alerts to your mobile to let you know when your balance falls below a certain amount or when you’re using an unarranged overdraft, to help avoid or reduce charges.

Support you may find useful if you have a disability or a physical or mental health condition

Accessing cashAll Clydesdale Bank ATMs have audio capability to guide blind and partially sighted customers through the choices and information on the screen.ATM locator Link opens in a new window
For day-to-day banking transactions, you can visit a Clydesdale Bank branch or use an ATM. You can also pop into your nearest Post Office.Ways of banking – branch, ATM, Post office Link opens in a new window
There are options for you to provide authority for someone else to access cash on your behalf.Third party access Link opens in a new window
Using your accountWe have a variety of support options available if you need help with your day-to-day banking.Accessibility & disability support Link opens in a new window
We offer mobile, internet & telephone banking which provide secure 24-hour access to your account. You can also visit one of our Clydesdale Bank branches.
You can make contactless payment transactions with our debit or credit cards, Apple Pay or Android Pay.
Accessing informationWe've developed our website to make it as accessible as possible – it supports a range of helpful tools such as screen readers, speech packages and screen magnifiers.Accessibility & disability support
We've developed our mobile banking app to make it more secure. This includes faster log in with fingerprint and face ID for compatible mobiles.App features
We can make your statements or documentation available in larger print, braille or audio format.Accessibility & disability support Link opens in a new window
Allowing someone else to help you use your accountWe have a range of short and long-term solutions to allow someone else to help you use your account, including internal third-party mandate, power of attorney and guardianship order.Third party access Link opens in a new window
Ways to interact with usYou can interact with us through internet & telephone banking or by visiting one of our Clydesdale Bank branches.
We can offer longer appointment times if required.
For customers who use British Sign Language we offer the SignVideo service. This connects you directly to our Contact Centre team who will deal with your call or transfer you to the appropriate specialist team.SignVideo Link opens in a new window

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