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Making a claim

To make a travel insurance claim call AIG on:

01273 740 982

The claims department is open Monday to Friday between 9am and 5pm.

Have your medical conditions changed?

If you, or anyone covered by this policy, has a new medical condition* or a change to an existing one, please call AIG. If you don’t call AIG, you may not be covered for any claims relating to this condition.

Let AIG know on:

01273 740 983

Lines are open Monday to Friday 8am - 8pm, and on Saturdays and Bank Holidays 9am - 5pm.

*You can view the questions defining a medical condition on our check your cover page.

Medical Cover Directory

Access to cover for customers with existing medical conditions

The Money & Pensions Service has introduced a directory of travel insurance firms who can help consumers with existing medical conditions access travel insurance that covers their conditions. This will help customers better understand how and where to get more affordable insurance if they are travelling with a medical condition(s). For example, this might include how you can get cover for a condition that may be currently excluded on your policy or where you are paying an additional premium to cover your medical condition(s).

If you would like further information, please visit Money & Pensions Service website Link opens in a new window or call 0800 138 7777

Club M travel insurance extras

Access to GPs, nurses and concierge services

View your extras

Important documents

What’s covered?

Travel insurance protects you and your family around the world. You’re covered from the moment you book your holiday to when you return.

View your Club M Account Insurance Policy Wording Link opens in a new window for full details of what’s covered including policy conditions and limits.

Key benefits of your cover

  • Any loss or theft not reported to the police within 24 hours. AIG needs a police crime reference number or evidence of ownership before they can assess a claim.
  • Certain specified items (including bikes, tablets and mobile phones) and certain circumstances (for example: if you leave your item unattended in public).
  • Medical claims relating to pregnancy or childbirth if the pregnancy is over 26 weeks along or medical conditions that AIG has not agreed to cover.
  • Claims related to medical conditions or circumstances you knew about before you went on the trip.
  • Any costs that airlines are typically responsible for, like food and drinks if there is a long delay.
  • Claims made for sports that aren't covered or if the advised safety gear wasn't used (for example: not wearing a helmet on a bike).
  • Claims arising from quarantine or travel restrictions relating to a current or previous epidemic or pandemic declared by the World Health Organisation or any official governmental body or health authority.
  • Anything already covered by gadget, mobile, car or home insurance (like bicycles, cars, phones, tablets, lenses).

Upgrade your cover

By paying an additional premium you may be able to upgrade your policy.

Include business trips
Extend your cover for trips taken for business purposes and include incidental leisure time during your business journey.
Increase trip duration
If you wish to travel on a single trip in excess of 31 days, by paying an additional premium, cover can be included for single trips lasting up to 45 days or 62 days.

For further details call AIG on:

01273 740 981

or email virginmoneytravel@AIG.com

Frequently asked questions

No, other family members* can benefit from the cover even if you’re not travelling with them. Children under the age of 18 can travel separately to the Club M Account holder if they are travelling with a relative, guardian or person with a duty of care.

*A family member is:

A child or children of the Club M Account holder or the Club M Account holder’s Partner who is under 18 years of age and is either in full-time education or living with them.

Or A person who is either, a Club M Account holder’s husband/wife, civil Partner, fiancé/fiancée, boyfriend/ girlfriend and who permanently lives at the same address.

No. You’re fully covered for any number of trips so long as no single trip is for longer than 31 days.

You can upgrade your policy to cover trips for up to 45 days or 62 days – by paying an additional premium. If you would like to upgrade your cover call 01273 740 981.

You must call AIG on 01274 740 983 to tell them about a pre-existing medical condition if:

  1. In the last 12 months have you or anyone else insured on the policy been:
    1. Referred to see a specialist or on a waiting list to see a specialist.
    2. Referred to or attended hospital for any reason (including tests and procedures) or on a waiting list to attend hospital for any reason.
    3. Seen by a medical practitioner more than once for the same condition.
    4. Prescribed two or more medications for a medical condition or had any changes to your or their current medications.
  2. You or anyone else insured on the policy has ever received any medical advice, treatment or medication for any of the following conditions
    1. Any heart or circulatory condition.
    2. Any cerebrovascular condition.
    3. Any respiratory (breathing) condition which is combined with being a smoker.
    4. Any congenital (birth defect) or genetic condition that has resulted in a physical disability.
    5. Any cancerous condition.
    6. An organ transplant.

You will not be covered for any claims related to any of these pre-existing medical conditions unless AIG agrees to cover them.

The Money & Pensions Service has introduced a directory of travel insurance firms who can help consumers with existing medical conditions access travel insurance that covers their conditions. This will help customers better understand how and where to get more affordable insurance if they are travelling with a medical condition(s). For example, this might include how you can get cover for a condition that may be currently excluded on your policy or where you are paying an additional premium to cover your medical condition(s).

If you would like further information, please visit the Money & Pensions Service website Link opens in a new window or call 0800 138 7777

By paying an additional premium you may be to upgrade your policy to include cover for business trips. Call AIG on 01273 740 981 to find out more or email virginmoneytravel@AIG.com for further details.

Yes, cover is provided in the United Kingdom if you stay in pre-booked accommodation for at least two nights away from where you usually live.

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