Making a claim
Register your mobile or gadget details
You don’t have to register your mobile or gadget details before making a claim, but it can help simplify the claim process if you do.
If your device is lost or stolen
- Sometimes mobile and/or gadgets are found and handed in to the police. For stolen mobiles or gadgets, you will need to obtain a police crime reference number as soon as you can. Assurant will require a police crime reference number before we can assess any claim for theft.
- Report the incident to your network provider to block the SIM card. You will be covered for unauthorised network charges up to 24 hours after the discovery of the loss or theft, so we recommend you do this as soon as possible.
Make a claim online
To make a claim online, visit the Assurant portalGo to the Assurant portal
Alternatively, you can call Assurant to register your mobiles or gadgets, or make a claim:
0345 602 2369
Lines are open between 8am and 8pm Monday to Friday, and 9am to 6pm Saturday and Sunday.
Mobile phone insurance covers two mobile phones, belonging to you or your family members. Gadget insurance for you or your family covers unlimited portable electronic devices aimed at supporting multimedia applications or obtaining multimedia content, with their own power source. A family member is your partner/spouse or any other relative who lives at the same address as you.
Key benefits of your cover
- Assurant gives you worldwide cover against loss, theft, damage and breakdown (including faults)
- Assurant will cover mobiles and gadgets where the price you paid is up to a maximum amount of £2,000 per device, including VAT
- Assurant will cover gadgets less than 5 years old
- Register two mobiles per account. They should belong to you or a family member living at the same address
- You're covered for up to two mobile and up to two gadget claims in a 12-month period
- Assurant covers unauthorised charges up to a maximum of £1,200 per claim for a contract phone or £100 for pay-as-you-go
- There's cover of up to a maximum of £250 per claim for accessories if they're involved in the same incident
- When you have a problem, Assurant will either repair or replace your mobile. Replacements come from refurbished or remanufactured stock
- Mobiles and gadgets left unattended in public or knowingly put at risk
- Excess amounts for each successful claim
- Contents on the device
Frequently asked questions
Although you don’t have to register your mobile or gadget details, it can help improve the claim process if you do. You can register your new mobile or gadget details by calling 0345 602 2369 or visit the Assurant portal.
Assurant will replace your mobile or gadget with one of the same make and model from fully refurbished stock (not brand new stock.) They’ll also attempt to replace your mobile or gadget with one of the same colour, but they can’t guarantee to do this or replace any limited or special edition device.
Before Assurant send you a replacement, they will check it is in full working order. All mobiles and gadgets will come with a 1-year warranty.
In the event Assurant are unable to provide a replacement they will contact you to discuss an alternative claim settlement. Where you require one, if you are charged by your network for your replacement SIM card Assurant will reimburse you.
To make a claim for mobile, you’ll need to provide the make, the model, IMEI number and telephone number.
To make a claim for gadgets, you’ll need to provide the make, model, serial number, and purchase date & price.
You can simplify the claims process by registering your mobile and gadgets and the information online and in advance so the information is ready, should you ever need to claim.
A gadget is a portable electronic device that contains its own power source (for example battery or solar power) whose main function is designed to support multimedia applications or obtaining multimedia content (for example running apps from an app store, playing music and/or videos, taking pictures, use of GPS etc), e.g Laptops, tablets, digital cameras, smartwatches, video cameras and satnavs. With the exception of drones.