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Managing your money

Virgin Money is committed to supporting our customers during the good times and the bad.

If you are worried about your finances and want to take greater control of your money then this is the page for you. Our straightforward guides provide clear information on what to do if you are experiencing payment difficulties, how to get back to work, useful links to free independent and impartial advice plus practical budgeting tools.

You can also call us on 0800 917 0037 if you are struggling to make your mortgage payments and we can discuss all options available to you.

Lines are open 8am to 6pm business days and 9am to 1pm on Saturdays. Calls are charged at your service provider’s prevailing rate and may be monitored and recorded.

Call charges and information

NumberCost
03 numbersSame as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.
084 numbersMaximum of 7p per minute, plus your phone company's access charge.
087 numbersMaximum of 13p per minute, plus your phone company's access charge.
0800 numbersFree from UK landlines and personal mobile phones.

Calls may be recorded for training and quality purposes.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.