Help and support

What can we help you with?

Current accounts

Business banking

Travel insurance

Digital How-To Guides

App & Internet Banking Help

Fraud, scams and security

Fraud and scams

Spot the scammers

How we're protecting you

How to protect yourself

The difference between fraud and scam

How to report fraud

A family managing their finances

Help with money worries

Find contact details and support services. And use search tools to quickly check if you're eligible for any benefits or grants.

Support with money worries

Financial abuse support

Gambling support

Benefits and grants search tools

Need better access to cash?

A customer getting support in a Virgin Money store

Getting the right support

How to let us know when you need support, someone dies or you want to give someone access to your account.

Let us know how we can support you

Let us know when someone dies

Support when someone has terminal illness

Accessibility support

Power of attorney and third-party access info

Online banking with Virgin Money

Experiencing technical issues?

If you're having online banking issues, let's try to fix them.

Solve technical issues

Leave us feedback

If there's something you think we could do better, or that you think we are doing really well, we would love to hear from you.

Leave us feedback

Make a complaint

Hands up, sometimes we get things wrong. If that happens, we'd really like to know so we can put things right and make improvements.

Make a complaint