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I'm concerned about my gambling habit, can you help?

Sometimes, gambling can get out of control. We’ve all seen the slogan ‘when the fun stops, stop’ but sometimes, it’s easier said than done.

If you feel your gambling is getting out of control. Don’t worry. You’re not alone. There are lots of great organisations that can provide support and we are here for you too.

What organisations can support me?

GamCare Link opens in a new window

GamCare run the National Gambling Helpline. They can provide free advice, information and support for anyone affected by gambling. This also includes friends or family of someone who is having trouble with gambling.

You can contact them for free on 0808 8020 1333.

Gamblers Anonymous Link opens in a new window (England and Wales) Link opens in a new window (Scotland)

Through Gamblers Anonymous you can speak to other individuals who have experienced gambling related problems. There is no membership fee and you can speak with someone online or through their web chat service. They also provide a short survey to help you understand if your gambling might be getting out of control.

Self-Exclusion Tools

Gamstop provide a free service that, once you register, will prevent you from gambling with any UK websites or apps for a period of time that you choose. To register you need to supply your postcode, date of birth and email address. You can choose to exclude yourself for 6 months, 1 year or 5 years.  Within 24 hours your self-exclusion will be active.

Self-exclusion on betting sites

Alongside Gamstop, all betting companies in the UK are required to provide you with self-exclusion options. These allow you to exclude yourself from areas of the site or app for a period of your choosing. These exclusion tools can often be found within the ‘your account’ section on each website you use.

Who can I call for further advice and support?

There are several charities and not-for-profit organisations who can support you with concerns around gambling.

National Debtline
Tel: 0808 808 4000 

StepChange Debt Charity
Tel: 0800 138 1111

Citizens Advice Bureau
Tel: Call the Local Office 

Tel: 0800 280 2816

Tel: 0800 138 7777

Calls to 0800 numbers are free from personal mobile phones and residential UK landlines. Calls will be monitored and recorded.

Can I call Virgin Money if I have concerns with gambling?

We’re here to support you, if you are worried about debt or struggling to make repayments there are lots of ways we can help, please get in touch and talk to us today.

Virgin Money Mortgages

Your account number will look like this: 12345X-12345.
Tel: 0345 609 9837
8am - 6pm Monday to Friday

Clydesdale and Yorkshire Bank Mortgages

Your account number will look like this: 123456 (sort code) 12345678 (account number)
Tel:0800 141 2301
8am - 7pm Monday to Friday

Credit cards

Tel:0800 028 6692
9am - 7pm Monday to Friday

Personal loans

Tel:0800 141 2261
8am - 7pm Monday to Friday

Current Accounts with an overdraft

0800 234 6212
8am - 7pm Monday to Friday