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Terms and conditions
Confirmation of identity
To open an account with us, we'll need to verify your identity. If you are opening your account online, by telephone or by post, you won't be required to send proof of identity with your application, as we can usually verify your identity using our electronic identification system. However, if we can't for any reason, you might still be asked to supply identification at a later date.
If you are opening an account at one of our Stores, you will normally need to provide identification. You will also need to provide your proof of identity when carrying out transactions at a Store, but not all of our accounts can be operated in a Store - you'll need to check your Key Product Information Sheet for this.
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