Please note: The useful downloads are in Adobe Acrobat PDF format. If you do not have a copy of Adobe get your free copy here. Get Acrobat Reader Link opens in a new window.
Terms and conditions
- Savings Accounts Link opens in a new window (PDF, 438KB)
- Charity Accounts Link opens in a new window (PDF, 337KB)
- Essential Current Account Link opens in a new window (PDF, 268KB)
- Virgin Money Current Account Link opens in a new window Previously Northern Rock (PDF, 333KB)
- ISA Key Facts Link opens in a new window (PDF, 90KB)
- FSCS Guide Link opens in a new window (PDF, 299KB)
- Business Reserve Link opens in a new window (PDF, 187KB)
- Legal & General Link opens in a new window (PDF, 551KB)
Useful forms
- Transaction Slip Link opens in a new window (PDF, 139KB)
Request a deposit, transfer, withdrawal or to apply notice.
- Business Reserve transaction slip Link opens in a new window (PDF, 755KB)
Request a deposit or a withdrawal.
- ISA transfer authority form Link opens in a new window (PDF, 801KB)
Pop your account number on the form along with the rest of your details, then send it back to us (as ISA regulations state we need your signature) and let us do the rest.
- Cash ISA break in subscriptions Link opens in a new window (PDF, 802KB)
Complete this if you haven't subscribed to your Cash ISA for a full tax year.
- Cash ISA break in subscriptions application form for an Attorney/Deputy/Guardian Link opens in a new window (PDF, 812KB)
Complete this as an Attorney/Deputy/Guardian when there has been a break in subscription to a Virgin Money Cash ISA for one full tax year.
- Online Savings account power of attorney application form Link opens in a new window (PDF, 547KB)
Apply for any of our online Savings accounts as a power of attorney (as they are operated by post).
- Online ISA power of attorney application form Link opens in a new window (PDF, 548KB)
Apply for any of our online ISAs as a power of attorney (as we operate these by post).
- Offline ISA power of attorney application form Link opens in a new window (PDF, 544KB)
Apply for any of our offline ISAs as a power of attorney (as we operate these by post).
- Offline Savings power of attorney application form Link opens in a new window (PDF, 551KB)
Apply for any of our offline accounts as a power of attorney (as they are operated by post).
- Add an Attorney to Existing current or Savings Account Link opens in a new window (PDF, 206KB)
Please complete and either bring to a Store or post with the Power of Attorney document to Freepost Virgin Money, NEA 3780, Newcastle upon Tyne NE3 4ZE.
- Add a Deputy/Guardian to an existing Account Link opens in a new window (PDF, 208KB)
Please complete and either bring to a Store of post with the Court of Protection/Sheriff Court (Certificate of Appointment) document to Freepost Virgin Money, NEA 3780, Newcastle upon Tyne NE3 4ZE.
- Savings account amendment form Link opens in a new window (PDF, 564KB)
Let us know if your name, address, nominated bank or interest payment instructions are changing.
- Charities and Business Reserve Amendment Form Link opens in a new window (PDF, 529KB)
Let us know if your name, address, nominated bank or interest payment instructions are changing for your Charity Deposit or Business Reserve account.
- Standing order mandate (online accounts) Link opens in a new window (PDF, 184KB)
Fill in and send back so we can ask your bank to set up a Standing Order to your online account.
- Standing order mandate (Store & postal accounts) Link opens in a new window (PDF, 172KB)
Fill in and send back so we can ask your bank to set up a Standing Order to your Store or postal account.
- Surviving spouse guide Link opens in a new window (PDF, 85KB)
Information about obtaining additional ISA allowances following the death of your spouse or civil partner.
- 3rd and 4th applicant application form Link opens in a new window (PDF, 532KB)
Complete this additional form if you want 3 or 4 people named on a Savings account. Please use 'Add an Attorney to an Existing current or Savings Account form' if you want to add an Attorney(s) to an existing current or savings account.
- Faster Payment form Link opens in a new window (PDF, 166KB)
This form should be used to make a Faster Payment.
- Add an Attorney to Existing current or Savings Account Link opens in a new window (PDF, 206KB)
Please complete and either bring to a Store or post with the Power of Attorney document to Freepost Virgin Money, NEA 3780, Newcastle upon Tyne NE3 4ZE.
- Add a Deputy/Guardian to an existing Account Link opens in a new window (PDF, 208KB)
Please complete and either bring to a Store of post with the Court of Protection/Sheriff Court (Certificate of Appointment) document to Freepost Virgin Money, NEA 3780, Newcastle upon Tyne NE3 4ZE.
- Current account change of details Link opens in a new window (PDF, 157KB)
Fill out this form to change your name and address.
- Current account change of address confirmation form Link opens in a new window (PDF, 162KB)
If you phoned us to tell us about a change to your address, we also need you to sign and return this form to us before we can send any new debit cards, PINs or cheque books to your new address.
- Remove account holder form Link opens in a new window (PDF, 160KB)
Fill out this form to remove an account holder from your current account.
- Standing order mandate (current account) Link opens in a new window (PDF, 161KB)
Set up a Standing Order from your current account.
- Current account closure form Link opens in a new window (PDF, 178KB)
Request to close your current account with us or call us and see if we can help.
- Current Account add account holder form Link opens in a new window (PDF, 484KB)
(Virgin Current Account - Previously opened with Northern Rock) Add another person to an existing Current Account.
- Individual tax residency self-certification declaration form Link opens in a new window (PDF, 185KB)
This form should be used when we ask you to confirm your individual residency status for tax purposes.
- Entity tax residency self-certification declaration form Link opens in a new window (PDF, 258KB)
This form should be used when we ask you to confirm your business residency status for tax purposes.
Confirmation of identity
To open an account with us, we'll need to verify your identity. If you are opening your account online, by telephone or by post, you won't be required to send proof of identity with your application, as we can usually verify your identity using our electronic identification system. However, if we can't for any reason, you might still be asked to supply identification PDF opens in a new window Link opens in a new window (PDF, 128KB) at a later date.
If you are opening an account at one of our Stores, you will normally need to provide identification PDF opens in a new window Link opens in a new window (PDF, 128KB). You will also need to provide your proof of identity when carrying out transactions at a Store, but not all of our accounts can be operated in a Store - you'll need to check your Key Product Information Sheet for this.