Please note: The useful downloads are in Adobe Acrobat PDF format. If you do not have a copy of Adobe get your free copy here. Get Acrobat Reader Link opens in a new window.
Terms and conditions
- Savings Accounts (PDF, 235KB)
- Charity Accounts (PDF, 350KB)
- Essential Current Account (PDF, 276KB)
- Virgin Money Current Account Previously Northern Rock (PDF, 333KB)
- ISA Key Facts (PDF, 90KB)
- FSCS Guide (PDF, 206KB)
- Business Reserve (PDF, 588KB)
- Legal & General (PDF, 552KB)
Useful forms
- Transaction Slip (PDF, 140KB)
Request a deposit, transfer, withdrawal or to apply notice.
- Business Reserve transaction slip (PDF, 755KB)
Request a deposit or a withdrawal.
- Help to Buy: ISA transfer authority form (PDF, 172KB)
Pop your account number on the form along with the rest of your details, then send it back to us (as ISA regulations state we need your signature) and let us do the rest.
- ISA transfer authority form (PDF, 801KB)
Pop your account number on the form along with the rest of your details, then send it back to us (as ISA regulations state we need your signature) and let us do the rest.
- Cash ISA break in subscriptions (PDF, 802KB)
Complete this if you haven't subscribed to your Cash ISA for a full tax year.
- Cash ISA break in subscriptions application form for an Attorney/Deputy/Guardian (PDF, 812KB)
Complete this as an Attorney/Deputy/Guardian when there has been a break in subscription to a Virgin Money Cash ISA for one full tax year.
- Online Savings account power of attorney application form (PDF, 830KB)
Apply for any of our online Savings accounts as a power of attorney (as they are operated by post).
- Help to Buy: ISA power of attorney application form (PDF, 837KB)
Apply for any of our Help to Buy: ISA as a power of attorney (as we operate these by post).
- Online ISA power of attorney application form (PDF, 835KB)
Apply for any of our online ISAs as a power of attorney (as we operate these by post).
- Offline ISA power of attorney application form (PDF, 831KB)
Apply for any of our offline ISAs as a power of attorney (as we operate these by post).
- Offline Savings power of attorney application form (PDF, 828KB)
Apply for any of our offline accounts as a power of attorney (as they are operated by post).
- Add an Attorney to Existing current or Savings Account (PDF, 206KB)
Please complete and either bring to a Store or post with the Power of Attorney document to Freepost Virgin Money, NEA 3780, Newcastle upon Tyne NE3 4ZE.
- Add a Deputy/Guardian to an existing Account (PDF, 208KB)
Please complete and either bring to a Store of post with the Court of Protection/Sheriff Court (Certificate of Appointment) document to Freepost Virgin Money, NEA 3780, Newcastle upon Tyne NE3 4ZE.
- Savings account amendment form (PDF, 921KB)
Let us know if your name, address, nominated bank or interest payment instructions are changing.
- Charities and Business Reserve Amendment Form (PDF, 816KB)
Let us know if your name, address, nominated bank or interest payment instructions are changing for your Charity Deposit or Business Reserve account.
- Standing order mandate (online accounts) (PDF, 184KB)
Fill in and send back so we can ask your bank to set up a Standing Order to your online account.
- Standing order mandate (Store & postal accounts) (PDF, 172KB)
Fill in and send back so we can ask your bank to set up a Standing Order to your Store or postal account.
- Surviving spouse guide (PDF, 85KB)
Information about obtaining additional ISA allowances following the death of your spouse or civil partner.
- 3rd and 4th applicant application form (PDF, 815KB)
Complete this additional form if you want 3 or 4 people named on a Savings account. Please use 'Add an Attorney to an Existing current or Savings Account form' if you want to add an Attorney(s) to an existing current or savings account.
- Faster Payment form (PDF, 166KB)
This form should be used to make a Faster Payment.
- Add an Attorney to Existing current or Savings Account (PDF, 206KB)
Please complete and either bring to a Store or post with the Power of Attorney document to Freepost Virgin Money, NEA 3780, Newcastle upon Tyne NE3 4ZE.
- Add a Deputy/Guardian to an existing Account (PDF, 208KB)
Please complete and either bring to a Store of post with the Court of Protection/Sheriff Court (Certificate of Appointment) document to Freepost Virgin Money, NEA 3780, Newcastle upon Tyne NE3 4ZE.
- Current account change of details (PDF, 157KB)
Fill out this form to change your name and address.
- Current account change of address confirmation form (PDF, 162KB)
If you phoned us to tell us about a change to your address, we also need you to sign and return this form to us before we can send any new debit cards, PINs or cheque books to your new address.
- Remove account holder form (PDF, 160KB)
Fill out this form to remove an account holder from your current account.
- Standing order mandate (current account) (PDF, 161KB)
Set up a Standing Order from your current account.
- Current account closure form (PDF, 178KB)
Request to close your current account with us or call us and see if we can help.
- Current Account add account holder form (PDF, 776KB)
(Virgin Current Account - Previously opened with Northern Rock) Add another person to an existing Current Account.
- Individual tax residency self-certification declaration form (PDF, 185KB)
This form should be used when we ask you to confirm your individual residency status for tax purposes.
- Entity tax residency self-certification declaration form (PDF, 258KB)
This form should be used when we ask you to confirm your business residency status for tax purposes.
Confirmation of identity
To open an account with us, we'll need to verify your identity. If you are opening your account online, by telephone or by post, you won't be required to send proof of identity with your application, as we can usually verify your identity using our electronic identification system. However, if we can't for any reason, you might still be asked to supply identification PDF opens in a new window (PDF, 128KB) at a later date.
If you are opening an account at one of our Stores, you will normally need to provide identification PDF opens in a new window (PDF, 128KB). You will also need to provide your proof of identity when carrying out transactions at a Store, but not all of our accounts can be operated in a Store - you'll need to check your Key Product Information Sheet for this.