Online maturity process
Please note: The online maturity process is not available to Regular Saver or Cash ISA Exclusive customers. For more information please visit our useful downloads page and check your Terms.
What do I need to do?
We'll email you when your account is getting close to maturity. That email will explain what happens next and point you to a page showing your options.
When you're ready to make a choice, sign in to your online account using 'Sign in' at the top right of this page. From there, you'll be guided through the next steps.
If you're having problems using our online service, please visit technical help.
Got a question about the online process?
Take a look at our most frequently asked questions.
Your Customer ID will be on the welcome letter and the email that your received when you first opened your online account.
It's a 7 character reference with a mix of letters and numbers.
If you can't remember or find your Customer ID contact us on 0345 608 1604 for assistance.
If you don't want to choose a new fixed term product, there's nothing you need to do.
When your account reaches maturity, your account will become a Virgin Money Easy Access account. From there you can transfer your money to another Virgin Money account or to a new provider. You can also withdraw your money or leave it in that account.
Remember, if you do take money out of your ISA, it will lose its tax-free status.
Yes. When you make your choice online, you can choose to reinvest some of your money into a new fixed rate account. You'll only be asked how much money you want to reinvest.
When your account matures, the amount you chose will be reinvested will move to the new fixed rate account. The rest of your money will automatically move into a Virgin Money Easy Access account.
Once your money is in the Virgin Money Easy Access account, you can sign in again to transfer your money to another Virgin Money account or to a new provider. You can also withdraw your money or leave it in that account.
If you would like to simply close the account and have the money sent to your nominated bank account, you will have to wait until the maturity date when the funds become accessible.
On the date of maturity you will be able to transfer the money by clicking on ‘Take Money Out’ then ‘Transfer to Nominated Account’. Please remember, any funds withdrawn from a Cash ISA will lose their ISA tax-free status.
Your interest will be automatically added to your account when it matures. If you are looking to reinvest your money in to another Fixed Rate product but withdraw the interest you have earned, you will need to choose the E-Saver product offered to you, alongside the Fixed Rate product you would like to reinvest in to.
As you are transferring your maturing account in to more than one product, you will be asked how you would like your funds to be split. Enter the amount of money that you would like to reinvest in your new Fixed Rate account in to the ‘Amount £’ field next to the product – we will then send the ‘Remaining balance’, including your interest, in to the E-Saver account on maturity.
Once your account matures, you can then sign back in to your online profile and arrange to transfer the money in your E-Saver to your nominated bank. Please remember, any funds withdrawn from a Cash ISA will lose their ISA tax-free status.