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Contact details

Virgin Money plc is covered by the Financial Ombudsman Service. This service is available to settle certain complaints you make if the complaint cannot be settled through our own Internal Complaints procedure PDF opens in a new window (PDF, 164KB). The contact details for the Financial Ombudsman Service are:

Phone

Phone numberCall charges and information
0800 023 4567Free for people phoning from a fixed line (for example, a landline at home).
0300 123 9123Free for mobile phone users who pay a monthly charge for calls to numbers starting 01 or 02.

Address

Address detailsThe Financial Ombudsman Service (FOS), Exchange Tower, London, E14 9SR

Web

FOS provide an online complaint form which can be accessed here:

Online dispute resolution

The European Commission provides an online dispute resolution (ODR) platform which allows customers who purchased a product or service online to submit their complaint through a central site. The purpose of the site is to ensure those complaints are passed to the appropriate independent dispute resolution service.

If you feel that we haven’t been able to resolve your concerns, the appropriate service relating to Virgin Money is the Financial Ombudsman Service. You can either contact them directly using the details above or you can access the ODR platform here:

You will need the following information about us to use the ODR platform:

InformationDetail
Our nameVirgin Money
Our emailcustomerrelations@virginmoney.com
Our website addresswww.virginmoney.com
Our geographic addressUnited Kingdom