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Contact details

Clydesdale Bank PLC (trading as Virgin Money) is covered by the Financial Ombudsman Service. This service is available to settle certain complaints you make if the complaint cannot be settled through our own Internal Complaints procedure PDF opens in a new window Link opens in a new window (PDF, 135KB). The contact details for the Financial Ombudsman Service are:


Phone numberCall charges and information
0800 023 4567Free for people phoning from a fixed line (for example, a landline at home).
0300 123 9123Free for mobile phone users who pay a monthly charge for calls to numbers starting 01 or 02.


Address detailsThe Financial Ombudsman Service (FOS),
Exchange Tower,
E14 9SR

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FOS provide an online complaint form which can be accessed here: Link opens in a new window