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Help when someone dies

We understand that dealing with the finances of someone who has died can be overwhelming. That is why we make it a priority to provide extra support to those affected at this time.

We are here to talk things through and make everything as simple and straightforward as possible for you. We have included some useful information in our Bereavement guide,  Link opens in a new window this provides useful information on how we can support you during this difficult time.

We also need to confirm the identity of the executor/administrator who will be dealing with the estate. The list of suitable identification can be found on our Confirmation of Identity form.  Link opens in a new window

Appointing someone to manage your affairs

If you need help using your bank account, giving someone else access could be a good way forward.

There are a number of different options available, depending on how much control you want to give the other person. It’s important for you to take time to consider which one best suits your needs.

We know this might be an emotional or stressful time so we’ve tried to keep things as simple as we can. If you’ve got any questions, pop into your nearest Virgin Money Store or give us a call.

Help in the short term

If you’re not ready to give someone access to your account and only need help for a short time, you could:

Longer term help

If you need a bit more help, you could consider giving someone else access to your account. There are a number of ways you can do this:

For help setting up any of these options or if you have any questions, pop into your nearest Virgin Money Store or give us a call.

Useful links