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How a Virgin Money Prepaid Mastercard® works

A Virgin Money Prepaid Mastercard costs just £9.95 to buy. A replacement card or extra cards for your family are just £4.95 each.

You have a choice of two tariffs:

Pay as you go
If you think you will only use your Virgin Money Prepaid Mastercard occasionally, this tariff could be best as there is no monthly fee. You just pay 2.95% for each card transaction and cash machine withdrawal in the UK.

Pay monthly
If you are planning to use your Virgin Money Prepaid Mastercard regularly then this tariff might be more suitable, there is no transaction fee for purchases in the UK. There is a flat monthly fee of £4.75 and a fee of £1.50 for each cash withdrawal in the UK.

How to top up your Virgin Money Prepaid Mastercard

Loading and reloading your Virgin Money Prepaid Mastercard with money is easy - it works just like a phone card top-up.

There are lots of ways to top up, and over 39,000 places in the UK to choose from:

Load your cardApproximate business days it takes for funds to reach your cardCost
At any Post Office®1FREE
By debit card at myvirginmoney.com*2FREE
By direct transfer from your bank account1FREE
By credit card at myvirginmoney.com*22.5%
At any shop or garage where you see the PayPoint logoImmediate2.75%

*Debit or credit cards used to load money onto your Virgin Money Prepaid Mastercard using our online service need to be registered with your bank for 'Mastercard Secure Code' or 'Verified by Visa'.

Don’t forget, if you’re topping up with a credit card, your provider may charge a cash advance fee - please check with them for details.

Please note, for security reasons, it’s not possible to load up a Virgin Money Prepaid Mastercard online using a debit or credit card if we've had to issue you with a restricted card. This could be because we’ve been unable to carry out a full ID check to verify your identity. If you top-up a Virgin Money Prepaid Mastercard with more than £600 directly from your bank account, we may ask for identification before we load up the card.

If we receive the funds on a business day, we will update your balance as soon as the funds are received on the same business day, or within two hours. If we receive the funds on a day that is not a business day, we will update your balance at the start of the next business day.

How we work out your spending limit

When you apply for your Virgin Money Prepaid Mastercard we verify your identity against the information you've given us, so we know it's you. In most cases, this will go through automatically and we'll get a card to you within two weeks.

However, if we're unable to verify who you are, you'll receive a 'restricted card'.

Our restricted cards still come with all the same great Virgin benefits as the non-restricted cards, but there are a number of key differences to be aware of:

Non-restricted CardRestricted Card
Card usageInternationalUK only*
Annual spend limitNo restriction£3,000
Maximum balance (at any one time)£3,500£1,000
Cash machine withdrawal limit£250 per day£1,000 per year
Single purchase limitNo restriction£600
Additional cardholders42

*Retailers such as Amazon, iTunes and PayPal are based overseas, which means our restricted card cannot be used to shop with them.

Restricted cards are only valid for 6 months, after this period the cardholder will be asked to upgrade to the non-restricted card by providing the required identification documents.

Please note: a Virgin Money Prepaid Mastercard costs £9.95 to buy and both tariffs are subject to fees and conditions.

This card is issued by PrePay Technologies Limited pursuant to a licence by Mastercard International. PrePay Technologies Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 900010) for the issuing of electronic money and payment instruments. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.