Our Savings contact centres are a bit busier than normal. You might find the answer you've been looking for here instead. Find out more.
Due to UK Mail disruption your paper statements may be delayed. Find out more.
May Bank Holidays
Our contact centre opening hours will be changing on the upcoming bank holidays. We are closed 1, 8 and 29 May for any queries relating to:
- Card Services
- Current accounts starting with 5 or 9
- Standard savings account and Cash ISA exclusives
- Mortgages
- Business
Phone numbers and opening hours
Business
All customers | Phone number | Information & opening hours |
---|---|---|
Virgin Money Business Team & Business Internet Banking Helpdesk | 0800 756 0800 | 8am - 6pm Monday to Friday. Telephone banking self service remains 24 hour |
Lost & Stolen out of normal business hours | 0800 345 7365 | 6pm - 9pm Monday to Friday 7am - 9pm Saturday 10am - 5pm Sunday |
Business Access & Fixed Rate Savings Account Holders (Sort Code 086064) | 0345 606 7687 | 8am - 6pm Monday to Friday 8am - 3pm Saturday 10am - 1pm Sunday |
If you’d like to speak to Superscript about your business insurance, you can find contact details on their website.
All customers | Phone number | Information & opening hours |
---|---|---|
General enquiries (For customers outside the UK) | +44 141 951 7320 | 8am - 8pm Monday to Saturday 10am - 5pm Sunday Telephone banking self service remains 24 hour |
General enquiries (Minicom ® users) The Minicom service uses a small electronic typewriter and screen linked to a telephone system, enabling our customers with hearing or speech difficulties to send and receive messages with our customer service team. | 0800 345 7365 to register* 0800 678 3528 for registered customers** | 8am - 8pm Monday to Saturday 10am - 5pm Sunday Telephone banking self service remains 24 hour |
Business Internet Banking Helpdesk | 0800 756 0800 | 8am - 6pm Monday to Friday |
Virgin Money Business Team / Business Direct (For customers outside the UK) | +44 141 229 2626 | 8am - 6pm Monday to Friday |
Lost and stolen cards | 0800 456 1247 | 7am - 9pm Monday to Saturday 10am - 5pm Sunday |
Lost and stolen cards (For customers outside the UK) | +44 141 951 7320 | 7am - 9pm Monday to Saturday 10am - 5pm Sunday |
Suspected fraud | 0800 345 7365 | Or visit our fraud prevention and security centre |
Cards
Coming to us from Clydesdale Bank, Yorkshire Bank or B? If you're experiencing issues with your Virgin Money Credit Card app we're here to help.
Got a question?
There's loads you can do in the app, or right here online, head over to our Existing Customer Hub and find out more.
Not got the App yet? You can get the Virgin Money credit card here.
What can I do in the app?
- Manage your direct debits
- Make payments
- Make a balance or money transfer
- Freeze your new card
- Order a new card if your card is lost, stolen or damaged
- Change your address or landline number
- Reset your password or change your passcode
What can I do online?
We've made it easy to make changes to your account online. Use our quick online forms to manage your credit limit, cancel your direct debit, change marketing or statement preferences or close your account. Open the forms hub.
Our credit card help centre has lots of information to help you get the most out of your Virgin Money credit card.
For anything else, call us on one of the numbers below:
Reason for calling | Phone number | Information & opening hours |
---|---|---|
Lost or stolen cards | 0800 011 3210 | 24 hours a day, 7 days a week |
Credit Card Mobile App helpdesk | 0800 328 3579 | 8am - 6pm Monday - Friday 9am - 3pm Saturday |
Money worries | 0800 028 6692 | 9am – 7pm Monday to Friday |
Calling from abroad | +44 2037 803 651 | 24 hours a day, 7 days a week |
Card servicing | 0800 011 3210 | 8am - 8pm Monday - Saturday 10am - 5pm Sunday |
Reason for calling | Phone number | Information & opening hours |
---|---|---|
Lost or stolen cards | 0800 085 3210 | 24 hours a day, 7 days a week |
Credit Card Mobile App helpdesk | 0800 328 3578 | 8am - 6pm Monday - Friday 9am - 3pm Saturday |
Virgin Atlantic Flying Club | 0344 412 2414 | 24 hours a day, 7 days a week |
Calling from abroad | +44 2037 803 671 | 24 hours a day, 7 days a week |
Card servicing | 0800 085 3210 | 8am - 8pm Monday to Saturday 10am - 5pm Sunday |
Reason for calling | Phone number | Information & opening hours |
---|---|---|
Prepaid Mastercard | 0333 900 5005 | 8am - 7pm Monday to Friday 9am - 5pm Saturday |
Prepaid Travel Money Mastercard | 0207 118 2211 | 24 hours a day, 7 days a week |
Calling from abroad
Existing customers
Existing customers | Phone number | Information & opening hours |
---|---|---|
Prepaid Mastercard | +44 333 900 5005 | 8am - 7pm Monday to Friday 9am - 5pm Saturday |
Prepaid Travel Money Mastercard | +44 207 118 2211 | 24 hours a day, 7 days a week |
Current Accounts
Got a question?
Your question might already be answered on our FAQ Page. Head over there to find out more.
You can manage your account with our mobile app. Find out more about the app and how you can use it to make payments, manage direct debits, freeze your card, and much more.
Need help with the app? Get help registering for the app and view Digital How To Guides on using the app.
If you still need help, contact us on one of the numbers below.
Existing customers | Phone number | Information & opening hours |
---|---|---|
General enquiries | 0800 121 7365 | 7am - 9pm Monday to Saturday and 10am - 5pm Sunday |
Calling from abroad | +44 141 951 7315 | 7am - 9pm Monday to Saturday and 10am - 5pm Sunday |
Lost or stolen debit cards | 0800 121 7365 You can also report your card lost or stolen via internet banking or the mobile app. | 24 hours a day, 7 days a week |
Private customers | Please contact your relationship manager. |
Got a question?
Before you call, save time by checking if we’ve already answered your query by viewing our FAQs page.
Existing customers | Phone number | Information & opening hours |
---|---|---|
General enquiries | 0345 600 6103 | 8am - 6pm Monday to Friday 8am - 3pm Saturday 10am - 1pm Sunday |
Calling from abroad | +44 141 621 5798 | 8am - 6pm Monday to Friday 8am - 3pm Saturday 10am - 1pm Sunday |
Lost or stolen debit cards | 0800 012 1512 (+44 141 621 5798 if calling from abroad) | 24 hours a day, 7 days a week |
Sort Code | Account opened | |
---|---|---|
Current Accounts (except Essential Current Account or any account opened with Northern Rock) | Starts with 05 or 82 | After 2 December 2019 or you originally opened your account with Yorkshire Bank or Clydesdale Bank. |
Essential Current Account | 08-60-64 | Before 20 October 2019 (or you originally opened your account with Northern Rock) |
Savings
What can I do online?
You can request information for your savings account using our online forms.
Got a question?
Your question might already be answered on our FAQ Page. Head over there to find out.
If you've got something general to ask, why not ask us a question through live chat. Just remember that we can't chat specifically about an account you have with us.
If you still need help, or advice related to your account, give us a call on one of the numbers below.
Existing customers
Existing customers | Phone number | Information & opening hours |
---|---|---|
Online customers | 0345 608 1604 | 8am - 6pm Monday to Friday 8am - 3pm Saturday 10am - 1pm Sunday |
Postal, telephone and branch customers | 0345 600 7301 | 8am - 6pm Monday to Friday 8am - 3pm Saturday 10am - 1pm Sunday |
Lost and stolen account documentation | 0800 012 1440 (+44 141 621 5801 if calling from abroad) | 24 hours a day, 7 days a week |
Calling from abroad | +44 141 621 5620 | 8am - 6pm Monday to Friday 8am - 3pm Saturday 10am - 1pm Sunday |
Find out more about our find out more about our Cash ISA products
Got a question?
Your question might already be answered on our FAQ Page. Head over there to find out.
If you've got something general to ask, why not ask us a question through live chat. Just remember that we can't chat specifically about an account you have with us.
If you still need help, or advice related to your account, give us a call on one of the numbers below.
Reason for calling | Phone number | Information & opening hours |
---|---|---|
General enquiries | 0800 028 4836 | 8am - 6pm Monday to Friday 9am - 1pm Saturday Closed Sunday |
Existing customers | Phone number | Information & opening hours |
---|---|---|
Customer Services | 0800 22 24 26 | Monday to Friday 8am - 6pm Saturday 9am - 1pm Closed Sunday |
Calling from abroad | +44 141 248 7070 | Monday to Friday 8am - 6pm Saturday 9am - 1pm Closed Sunday |
Internet Banking Helpdesk | 0800 345 7365 | Monday to Saturday 7am - 9pm Sunday 10am - 5pm |
Loans
Got a question?
Before you call, why not save time by checking if we've already answered your query by viewing our questions and answers.
What can I do online?
We've made it easy to make changes to your account online. Use our quick online forms to request your settlement figure, or change your direct debit. Open the forms hub.
Reason for calling | Phone number | Opening hours |
---|---|---|
To speak to our financial care team | 0800 141 2261 | Monday to Friday 8am to 7pm |
To discuss a bereavement | 0800 011 3238 | Monday to Friday 8am to 6pm |
Personal loan enquiries | 0800 707 6471 or +44 141 951 7320 if calling from abroad | Monday to Friday 8am to 6pm and Saturday 9am to 1pm |
Mortgages
New customers
New customers | Phone number | Information & opening hours |
---|---|---|
To apply for a mortgage or to discuss your borrowing options | 0345 605 0500 | 9am - 5pm Monday to Friday |
Calling from abroad | +44 141 621 5818 | 9am - 5pm Monday to Friday |
Existing customers
Existing customers | Phone number | Information & opening hours |
---|---|---|
Existing Virgin Money customers | 0345 602 8301 | 8am* - 6pm Monday to Friday 9am – 1pm Saturday (*Wednesday 9:30am) |
Existing Clydesdale Bank or Yorkshire Bank customers | 0800 121 4203 | 8am* - 5pm Monday to Friday (*Wednesday 9:30am) |
Calling from abroad | +44 141 621 5625 | 8am* - 6pm Monday to Friday 9am – 1pm Saturday (*Wednesday 9:30am) |
Looking to get an update on your account? | Request a certificate of interest | |
Request a redemption statement | ||
Request an interim statement | ||
Coming to the end of your mortgage deal and want to switch products? | Virgin Money online switching service | |
Clydesdale Bank online switching service | ||
Yorkshire Bank online switching service | ||
Live chatLet's chat online, great for quick questions about your existing mortgage. Click here for Live chat |
If you’re a Solicitor looking to contact us to request a Redemption Statement please use our online facility, alternatively you can request one using Live chat.
For any queries relating to pre and post application, call your dedicated Regional Service Team.
New Build | 0345 600 1477* |
North | 0345 600 1706* |
South | 0345 601 0680* |
East | 0345 606 0301* |
West | 0345 605 7025* |
Your dedicated Regional Service Team are policy experts and have access to underwriters. Call them if you have a query about any of the following:
- New business criteria enquiries
- Declined decision in principles or applications
- A loan amount generated
- An application already submitted
- Help or support with our online application system Virgin Money Online (VMO)
- Product transfers on an existing Virgin Money mortgage
For more information please visit virginmoneyforintermediaries.com Link opens in a new window
* Lines are open 9:00am to 5:00pm Monday to Friday, excluding Wednesdays when we are open 9:30am to 5:00pm and Bank Holidays. Calls to 03 numbers cost the same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way. Calls may be monitored and recorded.
Existing customers
Existing customers | Phone number | Information & opening hours |
---|---|---|
General enquiries | 0345 600 6622 | 9am - 5pm Monday to Friday |
Investments and Pensions
For Cash ISA or savings accounts questions, use our savings contact details.
Got a question?
Your question might already be answered in our FAQs Link opens in a new window. Head over there to find out more.
If you still need help, contact us on the numbers below.
Existing customers | Phone number | Information & opening hours |
---|---|---|
General enquiries | 03456 10 20 30 | 8am to 9pm Monday to Friday 9am to 6pm Saturday |
Automated balance enquiry | 0800 917 97 91 | 24 hours a day, 7 days a week |
Calling from abroad | +44 1268 443 956 | 8am to 9pm Monday to Friday 9am to 6pm Saturday |
Got a question?
Your question might already be answered in our FAQs Link opens in a new window. Head over there to find out more.
If you still need help, contact us on the numbers below.
Existing customers | Phone number | Information & opening hours |
---|---|---|
General enquiries | 03456 10 20 30 | 8am to 9pm Monday to Friday 9am to 6pm Saturday |
Automated balance enquiry | 0800 917 97 91 | 24 hours a day, 7 days a week |
Calling from abroad | +44 1268 443 956 | 8am to 9pm Monday to Friday 9am to 6pm Saturday |
Got a question?
Your question might already be answered in our FAQs Link opens in a new window. Head over there to find out more.
New customers | Phone number | Information & opening hours |
---|---|---|
General enquiries | 03455 28 88 52 | 8am to 9pm Monday to Friday 9am to 6pm Saturday |
Existing customers | Phone number | Information & opening hours |
---|---|---|
General enquiries | 03455 28 88 88 Or send us a secure message by using our Investments Online Service Link opens in a new window or app | 8am to 9pm Monday to Friday 9am to 6pm Saturday |
Insurance
Find out more about our travel insurance and life insurance on our Insurance Pages.
New customers
New customers | Phone number | Information & opening hours |
---|---|---|
General enquiries | 0330 175 8283 | 9.00am to 5.00pm Monday to Friday |
Existing customers with a policy on or after 16 March 2022
Existing customers with a policy on or after 16 March 2022 | Phone number | Information & opening hours |
---|---|---|
To make a claim or speak to us about an existing claim | 01243 219 597 | 9.00am to 5.00pm Monday to Friday |
To make an emergency claim | + 1-877-311-3720 (US/Canada) + 1-786-206-9921 (Mexico) + 44 (0)1403 788 702 (All other locations worldwide) | 24 hours a day, 7 days a week |
Existing customers with a policy bought before 31 December 2021
Existing customers with a policy bought before 31 December 2021 | Phone number | Information & opening hours |
---|---|---|
To make a claim or speak to us about an existing claim | 0330 400 1265 | 9.00am - 5.00pm Monday to Friday |
To make an emergency claim | +44 207 748 8908 | 24 hours a day, 7 days a week |
To change your details, please email us – customer.services@travel.virginmoney.com confirming your policy number, phone number and postcode – we will aim to respond within 2 working days |
Existing customers
Existing customers | Phone number | Information & opening hours |
---|---|---|
Started on or after 23 May 2017 | 0800 294 7575 | 8am – 8pm Monday to Friday 9am – 5pm Saturday |
Started between 23 February 2015 and 1 December 2016 | 0345 600 3122 | 9am – 5pm Monday to Friday |
Started between September 2009 - 23 February 2015 | 0345 602 9199 | 8.30am – 6pm Monday to Friday |
Started between December 2005 - August 2009 | 0345 601 9645 | 8.30am – 6pm Monday to Friday |
Started before December 2005 | 0800 073 1777 | 9am – 5pm Monday to Friday |
New customers
New customers | Phone number | Information & opening hours |
---|---|---|
Sales | 0800 197 1612 | 9am-6pm Monday to Friday 9am–1pm Saturday |
Existing customers
Existing customers | Phone number | Information & opening hours |
---|---|---|
Customer service | 0800 197 1612 | 9am-6pm Monday to Friday 9am–1pm Saturday |
Claims | 0800 197 1613 | 8am-8pm Monday to Friday 9am–4pm Saturday |
Home emergency | 0345 078 0046 | 24/7, 365 days a year |
Legal advice | 0330 100 6447 | 24/7, 365 days a year |
If you’d like to speak to Superscript about your business insurance, you can find contact details on their website.
Existing customers
Existing customers | Phone number | Information & opening hours |
---|---|---|
Existing policy enquiries and claims | 0345 601 9645 | 9am – 5pm Monday to Friday |
Complaints
At Virgin Money we are committed to providing a service of the very highest standard. Sometimes things can go wrong, and when they do, we want you to tell us so we can put them right as soon as possible. So if you’re unhappy with something, then please make sure you let us know by contacting us in any of the following ways:
By email/online:
Contact us using our online complaint form.
You can contact us by email at customerrelations@virginmoney.com. Please remember, information sent by email may not be secure, so we’d suggest you follow our policy of not sending any details of a personal or sensitive nature by email. If you have access, leave a message via your internet banking facility.
By phone:
Contact us by calling us on one of the numbers listed below.
Product | Phone number | Information & opening hours |
---|---|---|
Virgin Money Credit Cards | 0800 011 3210 | 24 hours a day, 7 days a week |
Virgin Atlantic Credit Cards | 0800 085 3210 | 24 hours a day, 7 days a week |
Virgin Money Current Account and M Account (Sort code starts with 05 or 82) | 0800 121 7365 | 24 hours a day, 7 days a week |
Essential Current Account & accounts opened with Northern Rock (Sort code starts with 08) | 0345 600 6103 | 8am - 5pm Monday to Friday 9am - 1pm Saturday |
Personal Loans | 0800 121 7365 Or if you're abroad +44 141 221 7300 | 7am - 9pm Monday to Saturday and 10am - 5pm Sunday |
Prepaid Cards | ||
Mastercard | 0333 900 5005 | 8am - 7pm Monday to Friday 8am - 5pm Saturday |
Savings | ||
Cash ISA Exclusives | 0800 121 7365 | 7am - 9pm Monday to Saturday 10am - 5pm Sunday |
Online customers | 0345 607 6991 | 8am - 5pm Monday to Friday 9am - 1pm Saturday |
Post, telephone and Store customers | 0345 600 7301 | 8am - 5pm Monday to Friday 9am - 1pm Saturday |
Business Accounts | ||
Business Access & Fixed Rate Savings Account | 0345 606 7687 | 8am - 5pm Monday to Friday 9am - 1pm Saturday |
Business Current Accounts, Business Cash Management, Notice & Term Deposit Savings Accounts | 0800 345 7365 | Call us using the telephone number at the top of your statement. Telephone banking service: 8am - 9pm Monday to Friday 8am - 9pm Saturday 10am - 5pm Sunday |
Complaints (For customers outside the UK)+44 141 951 7320 | 8am - 9pm Monday to Friday 8am - 9pm Saturday 10am - 5pm Sunday | |
Investments and Pensions (For customers who opened their account before 1 January 2023) | 03456 10 20 30 | 8am - 9pm Monday to Friday 9am - 6pm Saturday |
Investments and Pensions (For customers who opened their account after 1 January 2023) | 03455 28 88 88 | 8am - 9pm Monday to Friday 9am - 6pm Saturday |
Mortgages | 0345 602 8301 | 8am - 5pm Monday to Friday 9am - 1pm Saturday |
Home Insurance | 0330 303 1123 | 8.30am - 6pm Monday to Friday |
Travel Insurance (For customers with a policy bought on or after 16 March 2022) | 0330 175 8283 | 9am - 5:00pm Monday to Friday |
Travel Insurance (For customers with a policy bought before 31 December 2021) To make a complaint, please email us – customer.services@travel.virginmoney.com confirming your policy number, phone number and postcode – we will aim to respond within 2 working days | ||
Life Insurance | ||
Started on or after 23 May 2017 | 0800 294 7575 | 8am - 8pm Monday to Friday 9am to 5pm on Saturdays |
Started between 23 February 2015 - 22 May 2017 | 0345 604 3370 | 9am - 5pm Monday to Friday |
Started between September 2009 – 22 February 2015 | 0345 602 9199 | 8.30am - 6pm Monday to Friday |
Started between December 2005 – August 2009 | 0345 601 9645 | 8.30am - 6pm Monday to Friday |
Started before December 2005 | 0800 073 1777 | 9am - 5pm Monday to Friday |
Travel Money | 0345 366 7705 | 24 hours a day, 7 days a week |
Virgin Money Giving | 03456 01 10 45 | 9am – 5.30pm Monday to Friday |
In person:
Visit a Virgin Money Store Link opens in a new window or your Relationship Manager.
In writing:
Please write to us at:
Customer Assist Team
1st Floor Guildhall
57 Queen Street
Glasgow
G1 3ER
Our Complaints Process
You may find our Managing your Complaint leaflet (PDF, 298KB) Link opens in a new window useful should you need to make a complaint.
Complaints data
Information about our complaint volumes is available on our complaints data page.
We aim to resolve any concerns you raise with us internally. However, where you are not satisfied with our final response, you have the right to refer your case to the Financial Ombudsman Service.
Contact details for the Financial Ombudsman are as follows:
Address
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Phone:
0800 023 4567
Free for people phoning from a fixed line (for example, a landline at home)
0300 123 9 123
Free for mobile phone users who pay a monthly charge for calls to numbers starting 01 or 02
Email:
complaint.info@financial-ombudsman.org.uk
Web:
www.financial-ombudsman.org.uk Link opens in a new window
FOS provide an online complaint form which can be accessed here:
https://help.financial-ombudsman.org.uk/help Link opens in a new window
We aim to resolve any concerns you raise with us internally. However, if you are not satisfied with our final response and your complaint is not eligible for the Financial Ombudsman Service, you may be able to have your complaint reviewed by the Business Banking Resolution Service (BBRS).
The Business Banking Resolution Service (BBRS) is an independent organisation set up voluntarily by participating banks to resolve disputes between eligible larger SME business customers and their bank. The service is free to use and is available to business customers with unresolved disputes with participating banks.
If you are interested in finding out more information or using the service, please visit the BBRS website https://thebbrs.org/ Link opens in a new window or email contactus@thebbrs.org Link opens in a new window or call 0345 646 8825. Alternatively, you can write to the BBRS, 70 Fleet St, London EC4Y 1EU. Please note sending information by email is not a secure method of transferring information and confidentiality cannot be guaranteed
Other contact details
We are working in partnership with Macmillan Cancer Support to help anyone affected by cancer get the support they need. If this is you, please let us know as soon as possible as the sooner we know the more we can do to support you.
You can talk to any of our team when you call us, or in one of our Stores where the team can connect you to a trained Virgin Money Macmillan Guide. Please use our Store finder to see if there’s a Guide near you. If you don’t feel ready to talk right now, you can find out more about the support available here or you can contact Macmillan directly on 0808 808 0000.
Take a look at our dedicated technical help pages.
For Business Accounts serviced online using Business Internet Banking, please visit our Helpcentre Link opens in a new window.
If you’ve explored the suggestions on these pages, please call us using the relevant phone number for your product (see above).
So we can help you when you call, please have the following information to hand:
- Details of the problem including any error messages.
- Your operating system (e.g Windows 8 / MacOS 10.8 / Mavericks ) - older operating systems may not be supported by suppliers but we'll do our best to help.
- Your internet browser and version number (Internet Explorer 10, Firefox 26, Chrome 31, Opera, Safari).
- Any browser toolbars you're using (e.g Google Toolbar, CallingID).
If you are ever concerned about an email which claims to be from Virgin Money, please forward, preferably as an attachment to: report.phishing@virginmoney.com
Phone number | Call charges and information |
---|---|
03 numbers | Same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way. |
084 numbers | Maximum of 7p per minute, plus your phone company's access charge. |
087 numbers | Maximum of 13p per minute, plus your phone company's access charge. |
0800 numbers | Free from UK landlines and personal mobile phones. |
Calls may be recorded for training and quality purposes.

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