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Coronavirus update

The unprecedented disruption that coronavirus is causing across the travel industry means that we have had to take a difficult decision and temporarily pause new travel insurance sales.

This is a decision that we have made reluctantly, but due to a significant increase in new policies over the last month, we want to ensure that all of our existing travel insurance customers receive the service that they expect from Virgin Money.

There are no changes for our existing travel insurance customers. All existing policies will still be valid, annual renewals will continue to be offered, and our contact centres remain open.

As the World Health Organisation has now classified coronavirus as a pandemic, this has become a “known event” for many insurers. In line with our policy terms and conditions, Virgin Money has categorised coronavirus as a “known event” from 13th March 2020.

Coronavirus related claims will be considered for any element of travel booked on or before 13th March, subject to the policy conditions and Foreign and Commonwealth Office guidance. Any element of your trip booked after this date will not qualify for coronavirus related claims.

We will continue to monitor the situation closely and will give updates on our website and social media channels. Travel is in our Virgin DNA and we hope to be able to help new travellers again very soon.

Helpful information for existing customers

Everything you need to know if you've been impacted by Coronavirus

Making a claim

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Travel insurance - what's covered?

Everything that we cover

View the full list

Get in touch

Reason for callingPhone numberOpening times
Emergency medial assistance0207 748 8908We're here 24 hours a day, 7 days a week
Servicing and general enquiries0330 400 1250We're here from 9am to 5pm Monday to Friday, including Bank Holidays
Speak to someone to make a claim0330 400 1265We're here from 9am to 5pm Monday to Friday
Call charges and information
03 numbersSame as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.
084 numbersMaximum of 7p per minute, plus your phone company's access charge.
087 numbersMaximum of 13p per minute, plus your phone company's access charge.
0800 numbersFree from UK landlines and personal mobile phones.

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Stay safe and secure

It's important to keep an eye out for fraud and scams, especially during times of change. To keep yourself safe, please follow these five rules:

  1. Never disclose security details, such as your PIN or full banking password
  2. Don't assume an email, text or phone call is authentic
  3. Don’t be rushed – a genuine organisation won’t mind waiting
  4. Listen to your instincts – you know if something doesn’t feel right
  5. Stay in control – don’t panic and make a decision you’ll regret

If you'd like to know more, please visit our Staying Safe Online pages.