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Travel insurance
If you're looking for general info, it's usually quicker online. Just try our travel insurance questions and answers.
New customers
Sales
0330 175 8283
Monday to Friday 9:00am to 5:00pm
Claims
01403 788 701
Monday to Friday 9:00am to 5:00pm
Emergency claims
US/Canada
+1-877-311-3720
Mexico
All other locations worldwide
24 hours a day, 7 days a week
Life insurance
Existing customers
Legal & General policies started between 2nd January 2014 - 19th September 2025
0370 010 4080
Monday to Friday 8:00am to 6:00pm
Saturday 9:00am to 2:00pm
Virgin Money policies started on or after 23 May 2017
0800 294 7575
Monday to Friday 8:00am to 8:00pm
Saturday 9:00am to 5:00pm
Aviva policies started between 23 February and 1 December 2016
0345 600 3122
Monday to Friday 9:00am to 5:00pm
Aviva policies started between September 2009 and 23 February 2015
0345 602 9199
Monday to Friday 9:00am to 5:00pm
Scottish Widows policies started between December 2005 and August 2009
0345 601 9645
Monday to Friday 9:00am to 5:00pm
Reassure policies started before December 2005
0800 073 1777
Monday to Friday 9:00am to 5:00pm
Home and landlord insurance
New customers
Home insurance sales
0330 912 8820
Monday to Friday 9:00am to 5:00pm. Closed on bank holidays.
Landlord insurances sales
0330 912 8820
Monday to Friday 9:00am to 5:00pm. Closed on bank holidays.
Existing customers
We aim to make the claims process as simple and straightforward as possible.
Before you make a claim, read your policy documents to understand what is and isn’t covered.
When you contact us, you’ll need to have the following info available if you can:
- Your policy number which you can find in your welcome pack
- Detailed information about the incident
- If it’s theft you’re claiming for, you’ll need a crime reference number from the police
Customer service
0330 912 2502
theteam@homeinsurance.virginmoney.com
Monday to Friday 9:00am to 5:00pm. Closed on bank holidays.
Home and landlord insurance claims
0330 912 7735
24 hours a day, 7 days a week.
Home and landlord emergency claims
0330 912 9961
24 hours a day, 7 days a week.
Home and landlord legal expenses claims
0330 165 9057
24 hours a day, 7 days a week.
Customer service
0800 197 1612
Monday to Friday 9:00am to 6:00pm. Closed on bank holidays.
Home emergency
0345 078 0046
24 hours a day, 7 days a week.
Claims
0800 197 1613
Monday to Friday, 9:00am to 5:00pm.
Legal advice
0330 100 6447
24 hours a day, 7 days a week.
Business insurance
Our business cover is provided by Superscript. To speak to someone about your insurance, contact Superscript Link opens in a new window
Virgin Cancer Cover
Scottish Widows policies, enquiries and claims
0345 601 9645
Monday to Friday 9:00am to 5:00pm
Call charges and information
03 numbers
Same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.
084 numbers
Maximum of 7p per minute, plus your phone company's access charge.
087 numbers
Maximum of 13p per minute, plus your phone company's access charge.
0800 numbers
Free from UK landlines and personal mobile phones.
Calls may be recorded for training and quality purposes.
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