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Travel insurance
If you're looking for general info, it's usually quicker online. Just try our travel insurance questions and answers.
New customers
Sales
Monday to Friday 9:00am to 5:00pm
Existing policies started on or after 16 March 2022
Claims
Monday to Friday 9:00am to 5:00pm
Emergency claims
US/Canada
Mexico
All other locations worldwide
24 hours a day, 7 days a week
Life insurance
Existing customers
Virgin Money policies started on or after 23 May 2017
Monday to Friday 8:00am to 8:00pm
Saturday 9:00am to 5:00pm
Aviva policies started between 23 February and 1 December 2016
Monday to Friday 9:00am to 5:00pm
Aviva policies started between September 2009 and 23 February 2015
Monday to Friday 9:00am to 5:00pm
Scottish Widows policies started between December 2005 and August 2009
Monday to Friday 9:00am to 5:00pm
Reassure policies started before December 2005
Monday to Friday 9:00am to 5:00pm
Home and landlord insurance
New customers
Home insurance sales
Monday to Friday 9:00am to 5:00pm. Closed on bank holidays.
Landlord insurances sales
Monday to Friday 9:00am to 5:00pm. Closed on bank holidays.
Existing customers
We aim to make the claims process as simple and straightforward as possible.
Before you make a claim, read your policy documents to understand what is and isn’t covered.
When you contact us, you’ll need to have the following info available if you can:
- Your policy number which you can find in your welcome pack
- Detailed information about the incident
- If it’s theft you’re claiming for, you’ll need a crime reference number from the police
Customer service
theteam@homeinsurance.virginmoney.com
Monday to Friday 9:00am to 5:00pm. Closed on bank holidays.
Home and landlord insurance claims
24 hours a day, 7 days a week.
Home and landlord emergency claims
24 hours a day, 7 days a week.
Home and landlord legal expenses claims
24 hours a day, 7 days a week.
Customer service
Monday to Friday 9:00am to 6:00pm. Closed on bank holidays.
Home emergency
24 hours a day, 7 days a week.
Claims
Monday to Friday, 9:00am to 5:00pm.
Legal advice
24 hours a day, 7 days a week.
Business insurance
Our business cover is provided by Superscript. To speak to someone about your insurance, contact Superscript Link opens in a new window
Virgin Cancer Cover
Scottish Widows policies, enquiries and claims
Monday to Friday 9:00am to 5:00pm
Call charges and information
03 numbers
Same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.
084 numbers
Maximum of 7p per minute, plus your phone company's access charge.
087 numbers
Maximum of 13p per minute, plus your phone company's access charge.
0800 numbers
Free from UK landlines and personal mobile phones.
Calls may be recorded for training and quality purposes.
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