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Travel insurance
If you're looking for general info, it's usually quicker online. Just try our travel insurance questions and answers.
New customers
Sales
Monday to Friday 9:00am to 5:00pm
Existing policies started on or after 16 March 2022
Claims
Monday to Friday 9:00am to 5:00pm
Emergency claims
US/Canada
Mexico
All other locations worldwide
24 hours a day, 7 days a week
Life insurance
Existing customers
Virgin Money policies started on or after 23 May 2017
Monday to Friday 8:00am to 8:00pm
Saturday 9:00am to 5:00pm
Aviva policies started between 23 February and 1 December 2016
Monday to Friday 9:00am to 5:00pm
Aviva policies started between September 2009 and 23 February 2015
Monday to Friday 9:00am to 5:00pm
Scottish Widows policies started between December 2005 and August 2009
Monday to Friday 9:00am to 5:00pm
Reassure policies started before December 2005
Monday to Friday 9:00am to 5:00pm
Home insurance
New customers
Sales
Monday to Friday 9:00am to 6:00pm
Saturday 9:00am to 1:00pm
Existing customers
Customer service
Monday to Friday 9:00am to 6:00pm
Saturday 9:00am to 1:00pm
Claims
Monday to Friday 8:00am to 8:00pm
Saturday 9:00am to 4:00pm
Home emergency
24 hours a day, 7 days a week
Legal advice
24 hours a day, 7 days a week
Business insurance
Our business cover is provided by Superscript. To speak to someone about your insurance, contact Superscript Link opens in a new window
Virgin Cancer Cover
Scottish Widows policies, enquiries and claims
Monday to Friday 9:00am to 5:00pm
Call charges and information
03 numbers
Same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.
084 numbers
Maximum of 7p per minute, plus your phone company's access charge.
087 numbers
Maximum of 13p per minute, plus your phone company's access charge.
0800 numbers
Free from UK landlines and personal mobile phones.
Calls may be recorded for training and quality purposes.
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