Struggling to make repayments?
If you're finding it hard to make repayments on your mortgage, loan or credit card, there's lots of ways we can help. Get in touch and talk to us today.
If you're with another lender, contact them directly. We're sure they'll be able to help too.

Virgin Money Mortgages
Your account number will look like this: 12345X-12345.
0345 609 9837
8am - 6pm Monday to Friday
Clydesdale and Yorkshire Bank Mortgages
Your account number will look like this: 123456 (sort code) 12345678 (account number)
0800 141 2301
8am - 7pm Monday to Friday
Credit cards
0800 028 6692
9am - 7pm Monday to Friday
Personal loans
0800 141 2261
8am - 7pm Monday to Friday
Current Accounts with an overdraft
0800 234 6212
8am - 7pm Monday to Friday
We can help you budget
Budgeting really helps you manage your money. Adding everything up from energy bills to big one-off purchases you might need to make gives you a clearer idea of what you can and can't afford each month.
If you have a product with us, you can use our online budget planner. It's really easy and only takes about 15 minutes. Once you've completed it, if our team need to chat to you, they'll be in touch to help.


Finding things particularly tough?
We want to make sure you're getting all the help you need. We've got more information and support if you're going through especially difficult times.
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Let's talk about it
Our digital care team can help you too. Chat to them on Facebook, Twitter, Instagram or TikTok and follow us there for money tips.