Support with money worries
We know things are tough right now. If you're worried about money, we're here with help and support.
Struggling to make repayments?
If you’re finding it hard to make repayments on your mortgage, loan or credit card there’s lots of ways we can help. Please get in touch to find out how we could support you.
Talking to us will not affect your credit file. And we’re confident you’ll feel better for doing so.
Virgin Money Mortgages
Your account number will look like this: 12345X-12345.
0345 609 9837
8am - 6pm Monday to Friday
There are a number of ways we may be able to help – these include:
- Agreeing a payment plan to clear any overdue amount over a period of time.
- Reducing the interest you pay if your mortgage has moved to one of our variable rates.
- Making changes to your mortgage to reduce the monthly payments.
- Referring you to specialists who can give independent advice.
- Helping you sell your property.
If you don't contact us, we can't come to an agreement that suits us both.
Clydesdale and Yorkshire Bank Mortgages
Your account number will look like this: 123456 (sort code) 12345678 (account number)
0800 141 2301
8am - 7pm Monday to Friday
There are a number of ways we may be able to help – these include:
- Agreeing a payment plan to clear any overdue amount over a period of time.
- Reducing the interest you pay if your mortgage has moved to one of our variable rates.
- Making changes to your mortgage to reduce the monthly payments.
- Referring you to specialists who can give independent advice.
- Helping you sell your property.
If you don't contact us, we can't come to an agreement that suits us both.
Credit cards
0800 028 6692
9am - 7pm Monday to Friday
There are a number of ways we may be able to help – these include:
- Give you time to formulate a repayment plan.
- Agreeing a payment plan to clear any overdue amount over a period of time.
- Reducing the interest you pay if you are unable to keep up with your current payments.
- Referring you to specialists who can give independent advice.
If you don’t contact us, we can’t come to an agreement that suits us both.
Personal loans
0800 141 2261
8am - 7pm Monday to Friday
There are a number of ways we may be able to help – these include:
- Give you time to formulate a repayment plan.
- Agreeing a payment plan to clear any overdue amount over a period of time.
- Reducing the interest you pay if you are unable to keep up with your current payments.
- Referring you to specialists who can give independent advice.
If you don’t contact us, we can’t come to an agreement that suits us both.
Current Accounts with an overdraft
0800 145 6448
8am to 6.30pm Monday to Friday
There are a number of ways we may be able to help – these include:
- Agreeing a limit reduction plan, to clear your overdraft over a period of time.
- Reducing the interest you pay if you are unable to keep up with your current payments.
- Referring you to specialists who can give independent advice.
If you don’t contact us, we can’t come to an agreement that suits us both.
We can help you budget
Budgeting really helps you manage your money. Adding everything up from energy bills to big one-off purchases you might need to make gives you a clearer idea of what you can and can't afford each month.
If you have a product with us, you can use our online budget planner. It's really easy and only takes about 15 minutes. Once you've completed it, if our team need to chat to you, they'll be in touch to help.
Finding things particularly tough?
We want to make sure you're getting all the help you need. We've got more information and support if you're going through especially difficult times.
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Let's talk about it
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