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How can we help?

Struggling to make repayments?

If you’re finding it hard to make repayments on your mortgage, loan or credit card there’s lots of ways we can help. Please get in touch to find out how we could support you.

Talking to us will not affect your credit file. And we’re confident you’ll feel better for doing so.

Struggling with repayments

Virgin Money Mortgages

Your account number will look like this: 12345X-12345.

0345 609 9837

8am - 6pm Monday to Friday

Clydesdale and Yorkshire Bank Mortgages

Your account number will look like this: 123456 (sort code) 12345678 (account number)

0800 141 2301

8am - 7pm Monday to Friday

Credit cards

0800 028 6692

9am - 7pm Monday to Friday

Personal loans

0800 141 2261

8am - 7pm Monday to Friday

Current Accounts with an overdraft

0800 234 6212

8am - 7pm Monday to Friday

We can help you budget

Budgeting really helps you manage your money. Adding everything up from energy bills to big one-off purchases you might need to make gives you a clearer idea of what you can and can't afford each month.

If you have a product with us, you can use our online budget planner. It's really easy and only takes about 15 minutes. Once you've completed it, if our team need to chat to you, they'll be in touch to help.

Budget planner Link opens in a new window

Finding things particularly tough?

We want to make sure you're getting all the help you need. We've got more information and support if you're going through especially difficult times.

See how we can help Link opens in a new window

More money tips from us

View more Brighter Money stories

Let's talk about it

Our digital care team can help you too. Chat to them on Facebook, Twitter, Instagram or TikTok and follow us there for money tips.

Struggling with repayments? Find out more.