A new home for your pension

Let's get started

You're a couple of quick clicks from managing your pension the easy way, online, anytime.

I've used Online Service before: If you've managed your pension online before, sign in with your account number beginning 'VIR' and your password. Follow a few steps to set up your account security and away you go.

I'm new to Online Service: If you've not managed your pension online before, you'll need to register before signing in to your account. Tap 'Register for Online Service' to get started.

Get the know-how on managing your investments with our quick-fire video guides.

Master your investments and manage your money on the move. Download the app today.

Heads-up: you'll need to register for Online Service before downloading the app.

iOS 14.0 or above

Android 8.0 or above

About the changes: Letters and important info we sent you about the how, what and when of the changes to your account - including Terms and charges.

See info

If you can't find what you're looking for here or in the info we've sent you, please give us a call. We're here to help.

03455 28 88 88

From outside UK

+44 1258 58 80 00

Monday to Friday 8:00am to 9:00pm
Saturday 9:00am to 6:00pm

Or send us a secure message by using our Pensions Online Service or mobile app.

Keep an eye on your letterbox in the next few weeks. We’re sending you:

In January: A welcome letter including your new account number and a guide to using your new Online Service. If you have a Direct Debit set up, you’ll get a new reference number for that too.
In February: Your final old-style statement for the period 1 November 2023 to 5 January 2024.
In future: New-look regular statements sent on or around your birthday, and 6 months after. They’ll include essential info such as your account value and a transaction summary.

You can explore what’s new, read important documents and get more info on what’s happening now. Sign in to your account or register for Online Service and away you go.

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