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A new home for your pension

Opened your account before January 2023? You're all updated and ready to go

Let's get started

You're a couple of quick clicks from managing your pension the easy way, online, anytime.

Sign in or register to see what's new for you.

Manage your pension online
I've used Online Service before
If you've managed your pension online before, sign in with your account number beginning 'VIR' and your password. Follow a few steps to set up your account security and away you go.
Sign into my account
I'm new to Online Service
If you've not managed your pension online before, you'll need to register before signing in to your account. Tap 'Register for Online Service' to get started.
Register for Online Service

Invest the easy way with our app

Master your investments and manage your money on the move. Download the app today.

  • Check balance and performance
  • Top up on the go
  • Get help and support
  • Secure as standard

Heads-up: you'll need to register for Online Service before downloading the app.

Link opens in a new window

Android 8.0 or above

Useful information

Questions and answers
Straight answers to your biggest headscratchers.
Read questions and answers
About the changes
Letters and important info we sent you about the how, what and when of the changes to your account - including Terms and charges.
See info

Contact us

If you can't find what you're looking for here or in the info we've sent you, please give us a call. We're here to help.

03455 28 88 88

From outside UK

+44 1258 58 80 00

Monday to Friday 8:00am to 9:00pm
Saturday 9:00am to 6:00pm

Or send us a secure message by using our Pensions Online Service or mobile app.

What to expect next

Keep an eye on your letterbox in the next few weeks. We’re sending you:

In January
A welcome letter including your new account number and a guide to using your new Online Service. If you have a Direct Debit set up, you’ll get a new reference number for that too.
In February
Your final old-style statement for the period 1 November 2023 to 5 January 2024.
In future
New-look regular statements sent on or around your birthday, and 6 months after. They’ll include essential info such as your account value and a transaction summary.

You can explore what’s new, read important documents and get more info on what’s happening now. Sign in to your account or register for Online Service and away you go.

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