Just to let you know, this account is seperate from any other Virgin Money accounts you might have, with different sign in details.
If you know the Customer ID and PIN you used to sign in to manage your investments or pension before January 2024, sign in and away you go.
If you've forgotten your sign in details or you haven't used Online Service for your investments or pension before, follow these three steps:
- Request a registration PIN
You'll need your VIR number to request a registration PIN. You can find it on any statements or letters we sent you in 2023 or earlier, about your investments or pensions
Once you have your VIR number handy, tap 'Send me a PIN by post' and enter your details.
If you can't find your VIR number, give us a call on 03455 28 88 88 and we'll be happy to help.
- Get your registration PIN
We'll send you your PIN by post for security reasons. You should have it within a few days.
- Use your PIN to register
When you have your PIN, come back here and tap ‘I've got my PIN and want to register’. You'll need to enter your National Insurance number and your email too.
If you get stuck, have a look at our FAQs. If you live overseas, or you're the guardian for a junior pension, give us a call on 03455 28 88 88. We'll be happy to help.
Get started
Registered before?
If you registered for Investments and Pensions Online Service in 2023 or earlier, and you know those sign in details, you can sign in straightaway.
Sign in to Online ServiceGot a question?
You’ll find this on statements or correspondence about your investments or pension from 2023 or earlier. If you can’t find it give us a call on 03455 28 88 88.
We want to make sure that only you can access your account online. So we send a unique PIN to the address we hold for you.
We'll send your registration PIN as soon as we can, to the address we hold on your account. If you've changed address please call us on 03455 28 88 88 to update your details. Your PIN may take up to 5 working days to arrive. If it hasn't arrived after this time you can request a replacement PIN.
Your PIN will expire 14 days after issue. If you haven't used it by then you can request a replacement. If you're still having problems give us a call on 03455 28 88 88 for help.