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The Mortgage Charter

We've signed up to the UK Government's new Mortgage Charter , which sets out some new options for customers worried about higher rates.

On this page you'll find:

  • information on the ways we can help you manage your mortgage repayments
  • our Mortgage Calculator, which you should use to get an idea of what your new mortgage payments could be
  • a link to our online request form, which you can complete to request support under the Mortgage Charter
  • the phone numbers to use if you need to call us

Please make sure you've considered all the information about your options before getting in touch.

If you have a mortgage with us

To reduce your monthly mortgage payments you can now either:

Switch to making interest-only payments for 6 months

Switching to interest-only payments means you're only paying the interest charges on your mortgage every month, not any of the original capital you borrowed.

Find out more

After 6 months you'll automatically switch back to paying your mortgage's capital and interest charges.

At this point we'll recalculate your payments to include the capital not repaid during the temporary interest-only period, so you'll still repay the full balance at the end of the mortgage term.

Request an extension on your mortgage term

Your mortgage term is the total number of years it'll take to repay the full amount of your mortgage, both capital and interest.

Find out more

Extending your term means you'll be paying less every month, but you'll be paying it for longer.

If you extend your mortgage term, you can choose to change back to the original term any time within the first six months.

If you stay on your new term for more than 6 months, any request to change back to your original term will be subject to our lending policy and full income and expenditure assessment.

Our usual lending criteria will apply, including our maximum age policy

You can make one of these changes if:

  • you're up to date with your mortgage payments
  • you have a residential mortgage
  • you do not have an interest-only mortgage with us already

Struggling to meet your mortgage payments? Visit our Support with money worries page.

Before you decide

If you can meet your current mortgage payments you should continue to do so, as you'll pay less interest overall

Get an idea of what your new mortgage payments could be using our online calculator. You'll need your mortgage statement and/or your Direct Debit information to hand.


Mortgage Charter calculator

Only use the results as a guide to help you make your decision - they may not fully reflect payments you have to make

Things you should know

  • you will not receive any advice from us as part of this request
  • your credit score will not be affected by either of these changes - be aware that your credit score can be affected by other things, for example how much credit you use, your payment history and applications for credit elsewhere
  • we're offering you these options without carrying out an affordability or suitability assessment
  • monthly payments after the support may be higher than you currently pay
  • overall interest charges over the life of the mortgage will be higher
  • if your deal is due to expire in the next 6 months and you have already selected your new deal, we will process your interest-only request and set this up to begin once your new deal has started
  • we will automatically change your Direct Debit or Auto Debit. If you pay your mortgage by standing order, you need to set up the new amount
  • if you have more than one account number for your Clydesdale or Yorkshire Bank mortgage, you'll need to submit a form for each
  • if you pay by Direct Debit or Auto Debit, any regular overpayment in place will stop when your chosen option is applied to your mortgage

We'll contact you when your request has been processed to let you know the details of your new payment.

Lending into retirement

If you want to extend your mortgage term past the expected retirement age of any borrower, give us a call.

Virgin Money customers call us on

0800 121 4619

Opening times

We're here from 8am – 6pm Monday to Friday and 9am – 1pm Saturday

Call charges and information
Phone numberCall charges and information
03 numbersSame as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.
084 numbersMaximum of 7p per minute, plus your phone company's access charge.
087 numbersMaximum of 13p per minute, plus your phone company's access charge.
0800 numbersFree from UK landlines and personal mobile phones.

Calls may be recorded for training and quality purposes.


Clydesdale Bank or Yorkshire Bank customers call us on

0800 678 3395

Opening times

We're here from 8am to 6pm Monday to Friday

Call charges and information
Phone numberCall charges and information
03 numbersSame as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.
084 numbersMaximum of 7p per minute, plus your phone company's access charge.
087 numbersMaximum of 13p per minute, plus your phone company's access charge.
0800 numbersFree from UK landlines and personal mobile phones.

Calls may be recorded for training and quality purposes.

Call us if any of these apply

  • you want to switch to interest-only payments for 6 months, but your mortgage deal will end during that time and you haven't secured a new deal yet
  • you want to switch to interest-only payments for 6 months, but your mortgage term will end during that time
  • you can also give us a call before completing the form if you have any support needs, or you would like to speak to us about your circumstances

Virgin Money customers call us on

0800 028 2518

Opening times

We're here from 8am to 6pm Monday to Friday, 9am to 1pm Saturday, 9:30am to 6pm Wednesday

Call charges and information
Phone numberCall charges and information
03 numbersSame as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.
084 numbersMaximum of 7p per minute, plus your phone company's access charge
087 numbersMaximum of 13p per minute, plus your phone company's access charge.
0800 numbersFree from UK landlines and personal mobile phones.

Calls may be recorded for training and quality purposes.


Clydesdale Bank or Yorkshire Bank customers call us on

0800 023 2720

Opening times

We're here from 8am – 5pm Monday to Friday, 9.30am – 5pm Wednesday

Call charges and information
Phone numberCall charges and information
03 numbersSame as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.
084 numbersMaximum of 7p per minute, plus your phone company's access charge
087 numbersMaximum of 13p per minute, plus your phone company's access charge.
0800 numbersFree from UK landlines and personal mobile phones.

Calls may be recorded for training and quality purposes.

To submit a request form, tick this box to confirm you have:

  • used our online calculator to check what your mortgage payments could be
  • considered the information about your options

Questions and answers

View our most frequently asked questions about the Mortgage Charter
View questions and answers