The Mortgage Charter
We've signed up to the UK Government's new Mortgage Charter Link opens in a new window Link opens in a new window, which sets out some new options for customers worried about higher rates.
On this page you'll find:
- information on the ways we can help you manage your mortgage repayments
- our Mortgage Calculator, which you should use to get an idea of what your new mortgage payments could be
- a link to our online request form, which you can complete to request support under the Mortgage Charter
- the phone numbers to use if you need to call us
Please make sure you've considered all the information about your options before getting in touch.
If you have a mortgage with us
To reduce your monthly mortgage payments you can now either:
Switch to making interest-only payments for 6 months
Switching to interest-only payments means you're only paying the interest charges on your mortgage every month, not any of the original capital you borrowed.Find out more about switching to interest-only payments for 6 months
After 6 months you'll automatically switch back to paying your mortgage's capital and interest charges.
At this point we'll recalculate your payments to include the capital not repaid during the temporary interest-only period, so you'll still repay the full balance at the end of the mortgage term.
Request an extension on your mortgage term
Your mortgage term is the total number of years it'll take to repay the full amount of your mortgage, both capital and interest.
Extending your term means you'll be paying less every month, but you'll be paying it for longer.
If you extend your mortgage term, you can choose to change back to the original term any time within the first six months.
If you stay on your new term for more than 6 months, any request to change back to your original term will be subject to our lending policy and full income and expenditure assessment.
Our usual lending criteria will apply, including our maximum age policy
You can make one of these changes if:
- you're up to date with your mortgage payments
- you have a residential mortgage
- you do not have an interest-only mortgage with us already
Struggling to meet your mortgage payments? Visit our Support with money worries page.
Before you decide
If you can meet your current mortgage payments you should continue to do so, as you'll pay less interest overall
Get an idea of what your new mortgage payments could be using our online calculator. You'll need your mortgage statement and/or your Direct Debit information to hand.
Mortgage Charter calculator
Only use the results as a guide to help you make your decision - they may not fully reflect payments you have to make